ServiceNow Sr. Developer

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As an Application Developer specializing in ServiceNow, you will provide development and maintenance support for ServiceNow tool implementation and customization. You will utilize your knowledge of business and technical skills related to specific ServiceNow modules and scripting languages, such as JavaScript. Your primary responsibilities will include:

• Design and Develop Customized Reports: Create tailored reports by applying code-level changes in the ServiceNow environment, leveraging the NOW platform's low-code/no-code capabilities to meet specific business needs.

• Implement and Customize ServiceNow Modules: Develop and customize different ServiceNow modules as required, ensuring seamless integration and optimal functionality.

• Provide Development and Maintenance Support: Offer ongoing support for ServiceNow tool implementation and customization, ensuring high-quality solutions and timely issue resolution.

• Utilize Scripting Languages: Apply knowledge of scripting languages, such as JavaScript, to develop and customize ServiceNow modules and reports.

• Leverage NOW Platform Capabilities: Effectively use the NOW platform's features to design and develop customized solutions, enhancing business processes and user experience.

This role can be performed from anywhere in the United States

Required technical and professional expertise

• ServiceNow Module Expertise: Minimum 5 years of experience with specific ServiceNow modules, including knowledge of their business and technical applications, to inform development and customization decisions.

• Scripting Language Proficiency: Experience with scripting languages, such as JavaScript, to develop and customize ServiceNow modules and reports.

• ServiceNow Technical experience - ITSM, ITOM, CMDB, Integrations and ITAM (SAM & HAM_)

• Low-Code/No-Code Development: Experience using ServiceNow's NOW platform to design and develop customized reports and solutions, leveraging its low-code/no-code capabilities.

• ServiceNow Implementation and Customization: Experience implementing and customizing different ServiceNow modules to meet specific business needs, ensuring seamless integration and optimal functionality.

ServiceNow Certifications: CSA, CAD and CIS (ITSM, ITOM, and/or other modules)

Preferred technical and professional experience

• Advanced ServiceNow Module Knowledge: Experience with multiple ServiceNow modules, including in-depth understanding of their business and technical applications, to inform complex development and customization decisions.

• Proficiency in Multiple Scripting Languages: Experience with various scripting languages, such as JavaScript, to develop and customize intricate ServiceNow modules and reports.

• Expertise in Low-Code/No-Code Solutions: Experience designing and developing innovative solutions using ServiceNow's NOW platform, leveraging its advanced low-code/no-code capabilities to drive business process improvements.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.