Partner Success Manager

Partner Success Manager

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We're a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.

As a Partner Success Manager, you'll support and grow relationships with our largest merchant partners. As we continue scaling at a high pace, we need someone who thrives in fast-moving environments, brings strong industry expertise, and knows how to build trusted partnerships with complex, high-value accounts.

In this role, you'll serve as the primary relationship owner for major merchants, helping drive strategy, operational success, and long-term partnership growth. You'll work cross-functionally across Operations, Product, Support, Sales, and Leadership to advocate for partner needs, solve problems quickly, and improve the overall merchant experience.

We're a team of talented individuals on a mission to improve a $1 trillion industry, with a high bar for quality, a commitment to continuous self-improvement, and an open mind to new ideas and methodologies.

Work Location: We value in-person connection and have offices in both Palo Alto and Austin. While we prefer candidates located in these hubs for occasional meetings and team collaboration, we are open to remote team members who can travel periodically as needed.

To support our team, we offer:

• Commuter benefits to ease your travel
• Lunches and snacks to keep you fueled
• A collaborative, high-growth environment where you'll work closely with talented teammates across the company

Expectations (In this role, you will):

• Own the success and growth of Mudflap's largest merchant partnerships
• Build executive-level relationships and act as a trusted strategic advisor to key partners
• Monitor merchant performance, identify trends and risks, and proactively drive operational and business improvements
• Lead complex partner conversations, business reviews, escalations, and cross-functional initiatives with urgency and ownership
• Develop scalable playbooks, processes, and operational frameworks to support a growing enterprise merchant network
• Partner closely with Product, Operations, Support, and Sales teams to remove friction and improve the partner experience
• Advocate for merchant needs internally while balancing business goals and operational scalability
• Operate with speed and adaptability in a high-growth environment where priorities evolve quickly
• Deliver thoughtful communication, reporting, and insights to both partners and internal leadership teams

Experience (What we look for):

• 5+ years of experience in Partner Success, Customer Success, Account Management, Enterprise Support, or Strategic Partnerships
• 5+ years industry expertise within fuel, trucking, or freight
• Experience managing large, complex, or enterprise-level merchant/vendor relationships
• Proven ability to navigate ambiguity and operate effectively in fast-paced, high-growth environments
• Strong analytical and operational mindset with experience leveraging metrics and data to drive decisions and partner outcomes
• Exceptional relationship-building and communication skills, including experience working with executive stakeholders
• Demonstrated ownership, urgency, and problem-solving abilities with a bias toward action
• Experience working cross-functionally to influence outcomes and improve partner operations at scale
• Highly organized with strong prioritization and project management capabilities
• Familiarity with CRM platforms (Salesforce, HubSpot) and analytics/reporting tools (Looker, Excel, SQL) is a plus

Perks and Benefits (What we offer):

• Competitive salary and equity in a high-growth startup
• Multiple health benefit options
• Responsible Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (Mudfest!)

The salary range for this role is $130,000 - $144,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.

Company Overview (Who we are): Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.

Here are the core values that we believe in and look for in new teammates:

• Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do
• Make it Count: Act like an owner by focusing on the impact of your work
• Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
• Sweat the Details: We keep our standards high and achieve them by paying attention to every detail
• Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what's possible