Houseperson

Job DescriptionHGV Now Offers Team Member Benefits!Now Offering Daily Pay *Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! The position assists and supports the Room Attendants by ensuring that our guest rooms meet their high standards upon their arrival at our properties. You'll also get to interact with our guests by delivering extra items to rooms.Why do Team Members like working for us?Competitive hourly base pay and positive team environmentDaily Pay* – get your earned pay any time before paydayDiscounted hotel rates worldwide401(k) program with company matchEmployee stock purchase programGenerous Paid Time Off Program and Paid Sick TimeRecognition Programs and RewardsTuition reimbursementNumerous learning and career advancement opportunitiesAnd more!What will I be doing?Providing excellent service to our guests and owners while their staying at the resort! Promptly assisting guest inquiries and needs while following brand standards.Provide customer service to guests, including information about resort services, activities and local attractions. Remove used and replace with new all linens, towels and vital products and supplies Transport clean and dirty linen to and from Operations and the Buildings. Maintain work carts/stations as necessary to optimize appearance and efficiency.Make sure that all items delivered to the guest rooms are clean and in working order. Be a self inspector by examining carpets, drapes and furniture for stains, damage, or wear. Report maintenance deficiencies, replenish linen and guest amenities, assist co-workers when requested.Work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests.Identify and report preventative or other maintenance issues in public area or guest rooms.HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreementWhat are we looking for?To fulfill this role optimally, you'll need to possess the following minimum qualifications and experience:Effective verbal and written communication skills. Ability to communicate well with guests in English.Perform job functions with attention to detail, speed and accuracyPhysically able to work from ladder, move furniture, operate cleaning equipment and tolerate exposure to general cleaning chemicals. Can tolerate environmental factors such as humidity, cold/heat, dust and noise.Valid Diver's LicenseIt would be helpful in this position for you to demonstrate the following capabilities and distinctions:Hospitality industryWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.