Technology Coordinator Part-Time

The Ashtabula County Educational Service Center has a position open for a Part-Time Technology Coordinator

Job Summary
The Technology Coordinator will manage, maintain, and secure the district's information technology infrastructure. This role is focused on core IT services, network management, hardware support, and daily helpdesk operations. The ideal candidate
is a proactive problem-solver with expertise in managing the diverse technologies typical of a modern K-12 environment.

Required Qualifications:

• Three years of experience in IT systems or network administration preferred
• Hands-on experience managing the specific technologies listed: Active Directory, Google Workspace, Networking Gear, etc.
• Experience in helpdesk management and providing direct end-user technical support
• Strong analytical and problem-solving skills, with the ability to manage multiple priorities and projects simultaneously
• Excellent communication skills, both technical and non-technical, to interact effectively with all members of the school community (students, teachers, administrators, vendors)

Essential Duties and Responsibilities

• IT Operations and Helpdesk Management
• Manage the daily operations of the district's IT helpdesk, prioritizing support tickets and ensuring timely resolution of technical issues for staff and students
• Develop and enforce service level agreements (SLAs) for technical support
• Oversee the deployment, management, inventory, and lifecycle of end-user devices, including Chromebooks, iPads, and Microsoft Windows computers
• Administer and maintain core infrastructure services
• Manage network components including CISCO Switches and Wireless LAN (WLAN) environment
• Oversee the LAN (Local Area Network) infrastructure
• Implement and manage cybersecurity measures, including anti-virus software and firewalls, to protect district data and systems

Hardware & Peripheral Management:

• Install, configure, and maintain various classroom technologies, including interactive panels, projectors, and multi-function printers (MFDs)
• Manage specialized district systems, camera DVRs for surveillance, and VOIP phone systems for communication

Software & Platform Management:

• Administer device management platforms
• Provide support for standard productivity software, including the Microsoft Office suite
• Coordinate with external vendors for hardware repairs, software licensing agreements, and procurement of new technology assets

Planning and Compliance:

• Assist in the development and implementation of the district's technology plan and budget, with a focus on infrastructure reliability and security
• Ensure all technology operations comply with relevant educational regulations, including data privacy laws (e.g., FERPA, COPPA)

Working Conditions and Physical Requirements:

• Primarily indoors in a school environment
• Ability to lift and move computer equipment, including servers, switches, and peripherals (up to 50 pounds)
• Occasional evening or weekend work may be required for system maintenance and upgrades
• Occasional exposure to blood, bodily fluids and tissue
• Occasional interaction among unruly children
• Occasional requirement to travel
• Occasional evening/weekend/summer work
• Frequent requirement to sit, stand, walk, talk, hear, see, read, speak, reach, stretch with hands and arms, crouch, climb, kneel, and stoop

The Ashtabula County Educational Service Center is an equal opportunity employer. This job description identifies general responsibilities and is not intended to be a complete list of all duties performed. This document is subject to change in response to student demographics, staffing factors, funding variables, modified operating procedures, and other unforeseen events.