Mailroom Associate

Mailroom Associate Job Overview SPS Global is seeking a detail-oriented and service-driven associate to support workplace operations and deliver a high-quality concierge experience. This role plays a key part in ensuring the smooth flow of mail, packages, document services, and office support functions within the business service center. Reports To Client Services Supervisor, Client Services Manager, or equivalent leadership What You’ll Do Mail & Shipping Operations Receive inbound mail and packages and input details into chain-of-custody systems Sort and distribute mail and packages to company personnel Manage outgoing mail and shipping transactions Notify employees upon receipt of deliveries Serve as point of contact for mail and package inquiries Document & Business Service Center Support Perform scanning, imaging, and light copy/print services Operate multifunction devices (MFDs), ensuring functionality and replenishing toner and paper Maintain the Business Service Center in a clean and organized manner Office & Facilities Support Assist with meeting room and conference room setups Support office moves within assigned facilities Perform light maintenance and cleaning duties as needed Customer Service & Operational Excellence Deliver 5-star customer service across all forms of communication Build professional relationships with employees and internal teams Maintain professionalism and composure when handling sensitive inquiries Proactively seek additional work during downtime Train backup personnel and provide guidance on procedures and policies Identify and respond to additional operational support needs What We’re Looking For Required High School Diploma or equivalent Ability to work flexible hours between 7:00 AM – 7:00 PM (8-hour shifts) Strong verbal and written communication skills Excellent customer service orientation Strong organizational and multitasking skills Basic computer proficiency and ability to learn new systems Preferred 2+ years of experience in office services, mailroom, logistics, or customer service roles Working knowledge of multifunction devices (MFDs) Experience with shipping/receiving procedures and tracking systems Competencies Strong communication skills Customer-first mindset with service excellence focus Attention to detail and operational accuracy Ability to multitask and prioritize effectivelyIndependent work capacity with strong accountability Problem-solving and analytical thinking Team-oriented with strong collaboration skills Physical Requirements Ability to lift or move packages up to 40 lbs. or more frequently Ability to move materials using a wheeled cart with 60 lb capacity Ability to walk, bend, kneel, stand, and sit for extended periods Manual dexterity for operating office equipment Travel None What We Offer Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. Equal Employment Opportunity SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Reasonable Accommodations SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. #J-18808-Ljbffr