Head of Claims - Commercial Trucking

Job Description

Transportation Insurance Experts (TIE) is a managing general agent focused exclusively on commercial transportation risks. We work across multiple trucking programs and carriers, combining disciplined underwriting, modern technology, and strong distribution relationships to deliver thoughtful solutions to our agents. Our team values sound judgment, responsiveness, collaboration, and ownership.

How We Work

• We move fast and don’t operate like traditional carriers or MGAs

• Decisions happen quickly and are driven by sound judgment

• We value people who take ownership and are comfortable working autonomously

• We prioritize responsiveness to our agents, carrier partners, and TPAs

• We focus on solving problems, sharing information, and improving results

• Strong performers are trusted, empowered, and visible to leadership

If you enjoy a collaborative, entrepreneurial environment where your expertise can make a meaningful impact, you’ll feel at home.

The Role

We’re looking for a Head of Claims to lead TIE’s claims oversight function for our commercial trucking programs. TIE does not adjust or handle claims directly; this role serves as the primary claims subject matter expert and works in close partnership with our third-party administrators (TPA) to promote effective claim handling, sound outcomes, and strong performance across the portfolio. The role combines hands-on file review and technical claim analysis with TPA relationship management, internal collaboration, and portfolio-level trend analysis.

What You’ll Be Doing

• Conduct frequent claim reviews and audits, assessing file quality, timeliness, documentation, investigation, reserving, communication, and adherence to policy language and applicable requirements

• Review claim files, coverage correspondence, and settlement recommendations to identify gaps and ensure potential coverage issues, policy provisions, client instructions, and regulatory considerations are appropriately addressed

• Provide technical guidance and thoughtful feedback to the TPA on complex, high-severity, high-profile, or litigated claims; escalate material concerns and help drive appropriate next steps

• Analyze claims data and loss experience across the portfolio to identify emerging exposures, severity and frequency trends, litigation patterns, large-loss drivers, and opportunities to improve results

• Prepare clear written claim assessments, trend summaries, and recommendations for TIE leadership and relevant business partners

• Collaborate with underwriting, actuarial, leadership, carrier and reinsurance partners, brokers, attorneys, and vendors on claim-related issues and portfolio performance

• Build and maintain a productive, constructive working relationship with the TPA, balancing partnership and support with appropriate accountability for claim outcomes and service performance

• Provide oversight and support, as needed, for auto physical damage and motor truck cargo claims, with the primary focus of the role on commercial auto liability

• Contribute to the development and ongoing improvement of TIE’s claims oversight approach, reporting, review practices, and operational standards

What Success Looks Like

• High-severity and complex claims receive appropriate attention, escalation, and documented oversight

• Claim files receive meaningful technical review, with material coverage, liability, reserve, litigation, and settlement concerns surfaced and addressed

• TPA workflows, service standards, and SLAs are monitored, with performance issues followed through to resolution

• Claim data is translated into useful portfolio insights, actionable recommendations, and stronger collaboration with underwriting and leadership

• Your work contributes to better-informed decisions, improved claim practices, and the long-term profitability of TIE’s programs

What We’re Looking For

•5+ years of commercial auto claims experience, with substantial experience handling or evaluating trucking liability claims

• Familiarity with auto physical damage and motor truck cargo claims

• Strong technical knowledge of commercial auto liability coverage, investigations, liability assessment, damages, litigation, reserving, and settlement practices

• Demonstrated ability to independently review claim files, identify deficiencies or exposures, and provide clear, practical recommendations

• Experience overseeing or working closely with a TPA, carrier claims operation, or external claims service provider

• Ability to interpret claim data, evaluate loss trends, and communicate findings through concise written reports and presentations

• Strong communication and relationship-building skills, including the ability to work collaboratively while holding external partners accountable

• Organized, detail-oriented, proactive, and comfortable working independently in a remote environment

• Experience with Trucker Cloud is a plus

  Compensation

• Competitive base salary based on expertise

• Bonus eligibility

• Healthcare, 401k Contribution, Generous PTO

Why Join TIE

• Fully remote role

• Real decision-making authority

• Direct visibility into leadership

• Opportunity to shape claims oversight and influence the performance of a growing commercial trucking portfolio