Case Manager II

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors, care and support for individuals with developmental disabilities, restorative justice, and free HIV testing and education. Founded in 1896, VOA staff comprises paid, mission-driven professionals committed to building thriving communities. We offer a comprehensive benefits package to eligible employees. Flexibility, teamwork, and a fun environment are why our employees are proud to work at VOA. Position: Case Manager II Location: Louisville, KY. Status: Full-Time, Exempt. Program: VOA Home. Reports To: Sr. Program Manager. Benefits Health and Wellness: Employee Assistance Plans (EAP) Health and Wellness Program Medical Coverage Dental Coverage Vision Coverage Flexible Spending Account Health Spending Account Short Term Disability MetLife Legal Plans Financial Wellbeing: Competitive Compensation Packages Life Insurance (company paid) 403b retirement plan with company fund matching Employee discounts Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness) All company paid benefits and paid time off effective day one Work Culture: Commitment Committee Justice Committee Integrity Committee Compassion Committee Retention Committee Job Summary and Qualifications Job Summary: Case Manager will assist with services to individuals and families experiencing homelessness who have been approved for RRH or Joint RRH/TH services. In tandem with other members of the VOA Home team, the Case Manager will assist clients in accessing medical and mental health services, emergency and long-term housing, substance abuse services, and social services. Case Managers work within a harm reduction and person-centered model. Qualifications: Must meet qualifications listed below. Master of Social Work or a Master’s degree in a related field with less than five (5) years of experience, or a Bachelor of Social Work or related undergraduate degree with more than five (5) years of related work experience, or nine (9) years of experience with no degree. Demonstrated ability to provide a reasonable combination of: family needs assessment, knowledge and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers. Must have a commitment to the principles of the project. Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills. Must have a personal automobile, valid driver’s license, liability insurance, and be willing and able to travel within the full-service area. Responsibilities Provides outreach to community partners and represents VOA values to increase awareness and recruit landlords to work with our client families. Perform assessment and develop, monitor case plans, and conduct necessary follow-up activities. Establish linkages with appropriate agencies and service providers in the area/community. Provide referrals and coordinate with community partners and other service providers to assist participants in accessing health care services and daily living services. Decide how resources are allocated to participants on the basis of need and eligibility, according to grant guidelines. Educate participants on issues such as supportive services availability and participant rights. Provide assistance to participants in obtaining public benefits. Assist participants in obtaining a birth certificate, driver’s license, and/or TARC tickets. Provide or refer for supportive services to participants, including personal financial planning services, transportation services, income support services, recovery programs, legal services, and housing counseling to overcome obstacles preventing stable housing or emergency shelter. Complete required documentation (including progress notes) within 48 hours of contact. Submit required documentation for entry into the Homeless Management Information System (HMIS), electronic health record, program support coordinator, and portal billing logs to the program manager weekly. Demonstrate good clinical judgment in decision making regarding participants. Demonstrate ability to relate to participants and their families in a culturally appropriate manner. Perform Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee. Facilitate the Critical Time Intervention (CTI) evidence-based model to program participants. Advocate for the participant, integrating cultural values into their case plan. Identify systemic barriers and communicate with organizational leadership to find viable solutions collaboratively. Comply with all policies and procedures of the program and relevant governing bodies. Inspections and submission of rental payments via Doclink. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr