Service Administrator

Service Administrator

Rancho Cucamonga Office - Rancho Cucamonga, CA 91730

Overview

Salary Range $23.00 - $27.00 Hourly

Description

Bay City Electric Works (BCEW) is a California-based, family-owned company with a proud 90-year history and more than 60 years as a trusted KOHLER | Rehlko distributor. Built on generations of expertise, BCEW has earned a reputation for reliability, technical excellence, and long-term customer partnerships.

In a strategic expansion of our distributor footprint, Bay City Electric Works acquired Power Systems West (PSW), an Oregon-based company with a 70-year legacy in power generation. Together, The Power Group (BCEW & PSW) employs more than 250 team members and serves customers across California, Nevada, Hawaii, Washington, Oregon, Colorado, Utah, and Idaho.

The Power Group combines the stability, scale, and structure of an established organization with a people-first culture that values the contributions of every team member. We believe our success is driven by developing talent, fostering accountability, and investing in long-term relationshipswith both customers and employees. This role is a territory-ownership position responsible for building strategic customer relationships, driving profitable rental growth, and supporting complex temporary power deployments across mission-critical industries.

Service Administrators (Billing Specialists) are the link between the service department and our customers, creating invoices based on the work our team performs.

Job Duties

• Invoice maintenance, repair, start-up, and fuel deliveries for contract and noncontract customers
• Ensure all costs are posted and that customers are billed correctly
• Process invoices credits and rebills
• Handle customer invoice disputes and give information to appropriate service manager
• Help direct other departments for achieving company month end goals
• Review prior day's open jobs and complete pending tasks.
• As part of a larger back up team, answer main phone line as back up to reception, during breaks and lunches
• Other duties as assigned

Required Skills/Experience

• High school diploma, GED, or equivalent combination of education and experience
• Prefer 1 year of previous administrative and invoicing experience in an industry related to field service work
• Excellent employee/customer relations and written/verbal communication skills
• Ability to read reports, interpret data and effect change that will positively impact the business
• Meticulous attention to detail; ability to detect errors and inconsistencies
• Knowledge of legal requirements pertaining to relevant contracts
• Excellent critical thinking and decision-making abilities
• Ability to effectively present information and respond to questions from groups of managers, customers, and the public
• Ability to prioritize and multi-task based on current and projected workload
• Ability to meet deadlines and make critical decisions in a fast-paced, dynamic environment
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Proficient with computers and MS Office (Word, Excel, etc.)
• Flexible Team Player

This is a non-exempt (hourly) position. Business hours are normally 7:00a.m. to 4:00 p.m., Monday through Friday, although there is flexibility on start time for this role. This position will be based in our Rancho Cucamonga office, with opportunity to occasionally work from home.

Bay City Electric Works Core Values

• Champion Safety - Know it. Own it. Share it.
• Act With Ethical Integrity - Build trust by honoring our reputations and relationships
• Pursue Excellence in Craft - Deliver exceptional internal and external customer service; embrace continuous improvement
• Lead Humbly and Confidently - Take initiative with confidence; be respectful and open to learning
• People First - Prioritize family values, value diversity and operate as one caring team
• Be Accountable; Always On - Accept challenge and make it happen to support our customers 2/7/365 power needs

Candidates must be authorized to work in the U.S. All prospective employees will be subject to our pre-employment background screening process following acceptance of a job offer, including criminal background check, driving records, as well as education and work experience verification, depending on the position.

We are a drug free workplace; drug and alcohol testing will be conducted as part of the post-employment offer process.

This company is an equal employment opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, Veteran status or other status protected by law.