Help Desk Analyst - Support & Troubleshooting

Salary: $32,885 - 42,640 per year Requirements:

• Strong understanding of computer networking principles, including VPN and LAN configurations.
• Proven experience in delivering IT support in a help desk setting.
• Proficient in troubleshooting Windows operating systems and applications.
• Familiar with Active Directory and Azure Active Directory for user account management.
• Knowledge of firewall configurations and endpoint security is advantageous.
• Desirable experience with mobile device management.
• Exceptional communication skills, both oral and written, capable of conveying technical information to non-technical individuals.
• Strong analytical abilities with a meticulous approach to problem-solving.
• Capacity to function independently as well as collaboratively within a team in a dynamic environment.
• Willingness to work in shifts (Day, Mid, and Swing) rotating every three months and including weekends.

• Provide first-level technical assistance for hardware, software, and network-related issues.
• Troubleshoot and resolve challenges associated with Windows operating systems and applications.
• Support users with mobile devices, ensuring they remain connected and functional.
• Manage user accounts and permissions using Active Directory.
• Monitor and sustain local area network (LAN) performance.
• Utilize ticketing systems like AutoTask, Connectwise, or HaloPSA to manage and track support requests.
• Implement and uphold firewall settings to guarantee network security.
• Work collaboratively with fellow IT team members to tackle more intricate problems.
• Document solutions and revise knowledge base articles for future reference.
• Provide training and advice to users on technology best practices.

• Active Directory
• Azure
• Firewall
• Hardware
• Support
• LAN
• Mobile
• Network
• Security
• Swing
• VPN
• Windows
• Cloud

More:

We are looking for a committed and skilled Help Desk Analyst to become part of our IT support team in Overland Park, KS. Our aim is to provide outstanding technical support that enhances the user experience. In this role, you will be involved in troubleshooting and resolving various technical issues faced by end-users, thereby ensuring the smooth operation of our IT services. You will benefit from a competitive salary ranging from $15.81 to $20.50 per hour, alongside comprehensive benefits including 401(k) plans, health and dental insurance, paid time off, and more. Join us and make a significant impact through effective IT support!

last updated 36 week of 2026