Level I Helpdesk Technician

Job Description

Job Description

Level I Helpdesk Technician – Part-Time, Onsite

Location: Dutchess County, NY
Schedule: Part-Time, 3 days per week, Mon-Wed from 8AM-4PM
Classification: Non-Exempt

Acture Solutions is looking for a motivated and service-minded  Level I Helpdesk Technician to join our Onsite Services team in Dutchess County. In this part-time role, you’ll provide frontline IT support across client facilities, helping end users resolve day-to-day technology issues while gaining hands-on experience across a variety of systems and devices.

If you enjoy troubleshooting technology, helping people, and building your IT skills in a client-facing environment, this is an opportunity to make an impact while continuing to grow your career.

• Serve as the first point of contact for technical support across client facilities.
• Log, track, update, and resolve support requests through the helpdesk ticketing system.
• Troubleshoot desktops, laptops, software applications, and workstation connectivity issues.
• Set up, configure, and support printers, peripherals, and other end-user technology.
• Perform device setup, deployment, and swap-outs as needed.
• Assist with user account administration, password resets, and access provisioning.
• Troubleshoot basic network connectivity issues, including TCP/IP, DNS, DHCP, Wi-Fi, and cabling.
• Support Active Directory and other user account management tools.
• Escalate complex technical issues to Acture’s Level II and Level III support teams.
• Maintain accurate technology asset and inventory records.
• Assist with new-employee onboarding, device setup, and technology orientation.
• Document troubleshooting steps and resolutions clearly and accurately.
• Communicate technical information in a clear and helpful way to non-technical users.

• 1–2 years of desktop support, helpdesk, or related IT experience.
• Hands-on experience troubleshooting desktops, laptops, software, and peripheral devices.
• Working knowledge of Windows endpoints and common business applications.
• Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and workstation connectivity.
• Familiarity with Active Directory and user account administration.
• Experience working with helpdesk or ticketing systems.
• CompTIA A+, Network+, and/or Security+ certification preferred.
• Ability to work onsite three days per week and travel occasionally, up to approximately 25%.

• Customer-first mindset with a strong desire to help others.
• Strong troubleshooting and problem-solving skills.
• Clear verbal and written communication.
• Patient and professional approach when assisting users with varying levels of technical knowledge.
• Strong attention to detail when documenting issues and resolutions.
• Ability to prioritize and manage multiple open support requests.
• Willingness to learn and adapt to new technologies.
• Ability to work independently while collaborating with Acture’s broader technical team.

• Ability to perform hands-on installation, setup, configuration, and troubleshooting of computers, peripherals, and other technical equipment.
• Ability to work onsite across client facilities and travel occasionally to other locations as business needs require.

Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service.

At Acture Solutions, we don’t just support IT—we support people. As a trusted Managed Service Provider, we deliver secure, scalable technology solutions that help organizations thrive. We're committed to professional growth, high-quality work, and a workplace where your contributions matter.

• Salary range: $22.50-$25.00 hourly , based on experience
• Part-time schedule of three days per week
• Professional development and continuing education opportunities
• Hands-on experience across a variety of technologies
• Opportunity to build practical IT support and troubleshooting experience
• A culture that values collaboration, respect, and real impact

If you're passionate about technology, enjoy helping people, and want to continue building your IT career through hands-on experience, apply today.