Manager of IT Operations

About Voyager Voyager is an innovative defense, national security and space technology company committed to advancing and delivering transformative, mission‑critical solutions. Position Manager, IT Operations & Delivery This role leads Voyager’s IT operations function, including service desk, device management, onboarding and offboarding, and IT support to ensure technology foundation scales reliably with the pace of the company’s growth. Location: Long Beach, CA (on‑site). Candidates may also be considered for Houston (Webster), TX; San Diego, CA; Denver, CO; or Folsom, CA. Regular travel to Voyager facilities and operational sites across the United States required. Responsibilities Lead the IT operations function, including service desk and Tier 1–3 end‑user support, identity and access management, device lifecycle management, and IT onboarding and offboarding programs for a geographically distributed workforce. Build with an AI‑first approach and seek opportunities to scale with AI support wherever possible. Build, lead, and develop a high‑performing IT operations team, establishing clear service delivery standards, SLAs, escalation frameworks, knowledge base, and a culture of accountability and continuous improvement. Partner with the cybersecurity team to align IT operations practices with Voyager’s cybersecurity posture, CMMC requirements, ITAR and EAR compliance obligations, and enterprise risk management framework. Manage vendor relationships, managed service providers, and technology partners that support IT operations, driving performance accountability, commercial discipline, and alignment to Voyager’s strategic direction. Own configuration and development of the IT Service Desk software to ensure auto‑triage, ticket assignment, ticket health dashboards, individual performance metrics, and excellent customer UX for ticket submissions. Own device management to ensure pre‑configured ready‑to‑go devices for all employees within budget, including device inventory and outsourcing vendor management and development. Own user training to ensure employees can use our tools and systems to receive IT support and ticketing. Develop Voyager’s IT ticketing system; be proactive and results‑driven to ensure a modern IT ticketing experience for all users. Basic Qualifications Bachelor’s degree in Information Technology, Computer Science, Engineering, Business or a related field with 3 years of experience in IT operations, management, or related functions OR 5 years’ experience in lieu of a degree. 5+ years leading IT operations teams or other high‑volume ticket teams with demonstrated success building and scaling service desk and end‑user support in a complex, multi‑site environment. Technical expertise in IT service desk solutions. Proven ability to design and operate distributed, multi‑site IT environments, managing device configurations and inventory and service desk support functions across geographically dispersed facilities and remote workforces. Demonstrated experience building team organizational structure, hiring, and developing technical talent in a high‑growth environment. Strong executive communication and cross‑functional stakeholder management skills, with experience translating operational complexity into strategic recommendations for leadership audiences. Preferred Qualifications Experience with Microsoft 365, Intune, Entra ID (Azure AD), Halo, Zendesk, ServiceNow, Jira, or other tooling solutions in an enterprise environment, including zero‑trust architecture patterns. Relevant industry certifications such as ITIL, ITSM, or Administrator certifications. Travel, Physical & Government Mandated Requirements Travel up to 30%, including possible overnights, to Voyager facilities, operational sites, and partner locations across the United States. Ability to lift, move, or carry IT equipment and hardware up to 50 pounds in support of site activations and infrastructure deployments. Position requires access to information governed by U.S. export control laws and regulations. Employment is conditioned on the candidate’s ability to comply with all applicable export control requirements, including ITAR. Compensation The base salary range for this role is $115,000 - $130,000 at the time of posting. This range is adjusted based on experience, skills, and location. The position is incentive plan eligible. Benefits Unlimited Flexible Time Off (FTO). Comprehensive medical, dental, and vision coverage for employees and families. Flexible, affordable gym memberships. 401(k) retirement plan with up to 4% company match. Company wellness programs and additional voluntary benefits. Equal Opportunity Employer Voyager is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. EEO Statement Minority/Female/Disabled/Veteran #J-18808-Ljbffr