IT Product Manager Senior - ServiceNow

JOB INFORMATION

• Job Title: IT Product Manager Senior

• Job Code: 128682

• Job Grade: 58

JOB SUMMARY

The IT Product Manager is the primary interface to the business to help align business partner needs to technology services. They will work closely with the Business Leader(s) and key contributors to understand priorities, capture business demand, and translate into meaningful actions for the project delivery teams. Plays a key role in facilitating ongoing technology innovation for the business. Acts as IT business partner for all work being delivered by the product delivery teams. Works closely with the enterprise architecture and IT governance teams to ensure projects are delivered under the appropriate standards and practices.

LEVEL OF RESPONSIBILITY

• Complex responsibilities related to primary focus of job area. Uses best practices and in-depth business knowledge to solve complex problems and improve products or services. May adapt procedures, processes and techniques to meet the more complex requirements of position.

ESSENTIAL FUNCTIONS

• Develops and champions a product vision, strategy, and roadmap for a specific product within a product area in support of corporate goals.

• Developing product road map in partnership with stakeholders ensuring consistency with organization and business line objectives and goals.

• Ensures product vision is communicated to the product owners.

• Drive the execution of all product lifecycle processes for products, including product research, competitive analysis, planning, requirements development, and product delivery

• Communicating product vision to development teams and provides guidance to the team to ensure development delivers on the vision.

• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

• Critically assess the user experience that these features deliver.

• Setup KPIs and goals, measure and track result, evaluate success/failure.

• Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on i mprovement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

• Understand and articulate the overall vision of the portfolio.

• Solve for business needs through technical application

• Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

• Makes decisions on moderately complex to highly complex issues regarding technical approach for delivery and is performed with minimal direction.

• Proactively address the effectiveness of our products managing customer perceptions of deficiencies.

• Owner of the product portfolio for all products and responsible for adhering to established process disciplines and contribute to the on-going continuous improvement for product life cycle initiatives.

• Gather and articulate project requirements through working with stakeholders.

• Evaluating electric utility industry trends, legal/regulatory climate, competitive products and changes in marketplace technology.

• Listen carefully to the needs of all stakeholders and weighs their desires against the need to monitor costs and benefits.

• Influences department’s strategy based upon existing and future technology assets.

• All other duties as assigned.

REQUIREMENTS

• Bachelor's Degree in MIS or related field and 4 years of experience managing or leading projects, product ownership, or performing similar work; Or

• High School Diploma/GED and 7 years of experience managing or leading projects, product ownership, or performing similar work.

Preferred Qualifications:

• 3+ years of experience working with or leading an enterprise ServiceNow platform, including roadmap development, demand management, governance, stakeholder engagement, and delivery of platform enhancements.

• Experience supporting ServiceNow modules such as ITSM, ITOM, ITAM, HAM, SAM, HRSD, CSM, SPM, or Service Portal.

• ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications.

• Experience working in Agile product delivery environments and managing ServiceNow backlogs and releases.

WORKING CONDITIONS

• Office environment.

• May be required to work in a remote, virtual environment.

• May work outside normal work week schedule.

• Some travel may be required.

PHYSICAL DEMANDS - LIFTING AND OTHER WEIGHT REQMTS

General Requirements

• Rarely:Pushing

• Rarely:Pulling

• Rarely:Climbing

• Rarely:Balancing

• Rarely:Stooping

• Rarely:Kneeling

• Rarely:Crouching

• Rarely:Crawling

• Rarely:Reaching

• Rarely:Handling

• Rarely:Grasping

• Rarely:Feeling

• Rarely:Eye/Hand/Foot Coordination

• Rarely:Repetitive Motions

• Occasionally:Standing

• Occasionally:Walking

• Frequently:Sitting

• Frequently:Talking

• Constantly:Hearing

SPECIAL SAFETY REQUIREMENTS

• Member will not be required to drive in order to perform their job duties.

• Member is not required to perform any safety sensitive duties.

KNOWLEDGE, SKILLS AND ABILITIES (KSAS)

• Ability to understand complex problems, develop solutions, and take appropriate actions towards a resolution.

• Ability to think strategically as well as tactically; able to build a shared vision with business and plan next steps after a meeting with team members.

• General knowledge of the various aspects of IT projects, e.g. business case, approvals, budgeting, project management, methodologies (waterfall, agile), analyze, design, build, test, quality assurance, operations, service levels, and contracts.

• Ability to influence and build trust at all levels of an organization.

• Skilled at building relationships with members in various functional areas and at all levels of the organization.

• Ability to lead various cross functional teams.

• Excellent written, verbal and inter-personal communication skills at all levels of the organization.

• Skilled at developing proposals that include a significant services component and business cases.

• Excellent public speaking, presentation and meeting facilitation skills

• Exhibit internal and industry leadership in technical disciplines, market understanding, strategic planning and quality assurance.

• Excellent interpersonal skills and ability to communicate well with customers, members and management.

• Maintains a professional demeanor, appearance and interactions

• Ability to set/evaluate and plan priority of new products and services.

• Ability to acquire key insights needed to facilitate the development and implementation of new products & services that meet and exceed customer requirements at required financial returns.

• Ability to influence and align business leaders to ensure the successful execution of the marketing mix for all assigned product lines and projects.

• Ability to establish overall product objectives which include timelines, sales and promotional goals and objectives.

• Ability to interpret and synthesize information for insights and ideas about the customer, as well as the product portfolio that leads to business growth.

HEALTH AND SAFETY (MEDICAL/DOT REQUIREMENTS)

• Pre-Employment Drug Screen

SALARY RANGE

$96,262 - $128,357