Program Specialist, The Rink

Under the direction of the Recreation Supervisor, this position provides operational and administrative support for the newest multi‑use City recreation facility, the Rink Sports Pavilion. It assists with facility operations, staff coordination, program implementation, and customer service. The role requires work various hours, including late nights, weekends, and holidays, and the ability to roller skate. A skating assessment will be conducted. The Rink Sports Pavilion is a state‑of‑the‑art 25,701‑square‑foot facility featuring a hardwood skating floor with overlay lines for a full‑size basketball court, three pickleball courts, and a volleyball court, allowing for flexible, multi‑purpose use. The facility also has ample spectator seating and a full‑service kitchen. Residents can enjoy a variety of activities including drop‑in skate and pickleball sessions, contract classes, themed skate nights, and special events such as birthday parties and private rentals. Responsibilities Assists with coordination, direction, implementation, and oversight of day‑to‑day operations of the Rink, including managing equipment, maintaining daily procedures, overseeing floor maintenance and programming operations, facility setup and tear down, and on‑site coordination of themed events and private party reservations. Assists with skate rental inventory, maintaining proper stock of skates, protective gear, and other equipment; tracks inventory. Supports daily maintenance procedures to ensure clean, safe conditions and proper care of the facility. Acts as a Skate Guard to maintain safety on the skating rink floor, monitoring skaters for safe practices and enforcing rink rules; responds to accidents, injuries, or emergencies and provides basic first aid; conducts regular safety checks. Assists with supervision and leadership of part‑time, temporary, and seasonal staff; tracks staff schedules and hours; trains staff on program policies and processes; oversees performance and provides effective feedback. Assists with regular team meetings to share updates, address concerns, and maintain staff engagement. Establishes and maintains positive working relationships and fosters an environment that supports staff development. Provides excellent customer service to program participants and the public, including responding to inquiries and fulfilling customer needs over the phone, through e‑mail, and on‑site. Assists with creating physical and digital promotional materials to increase program awareness and facility attendance. Utilizes point‑of‑sale and registration software. Updates and maintains the Rink’s website with current program information, schedules, and announcements. Assists in collecting and tracking program and event participation, as well as facility usage, to identify trends and support planning for future programs. Assists with the development of programmatic forms, manuals, and documents. Maintains various logs, forms, and reports for skates and facility maintenance. Tracks and issues staff uniforms. Assists with tracking contracts, work order requests, and purchase orders. Assists with ordering supplies and monitoring expenditures; processes invoices, tracks payments, and ensures financial records are accurate and up to date. Performs other duties as assigned. Qualifications Must successfully pass the City’s skating ability assessment prior to accepting a job offer; continued qualification required annually. High School Diploma or GED equivalent. Associate’s or Bachelor’s degree in Recreation or a related field is highly desirable . One year of experience coordinating, overseeing, and supporting recreation service programs. Supervisory and leadership experience is highly desirable . Knowledge of roller rink industry and roller‑skating culture or a related field is highly desirable . A valid Class C driver’s license or alternative transportation to perform job‑related functions. Ability to obtain, within two months of hire, American Red Cross certification: CPR/AED/First Aid. Any combination of education and experience that provides the necessary knowledge, skills, and abilities is considered. Strong customer service skills and ability to communicate positively with diverse groups. Strong organizational skills and ability to prioritize workload, coordinate multiple projects simultaneously, be flexible with changing priorities, and meet time‑sensitive deadlines in a fast‑paced environment. Ability to communicate effectively, both verbally and in writing. Ability to supervise, train, and mentor part‑time, temporary, seasonal employees. Strong data‑management skills with attention to detail and consistent tracking of program data, supplies, and inventory. Strong problem‑solving skills for quickly resolving customer service and program issues. Experience with website management and computer programs such as Microsoft Outlook, Word, Excel, Canva, and registration software. Strong interpersonal skills and ability to build and maintain positive relationships with City employees, the public, and outside organizations. Ability to perform simple mathematical calculations quickly and accurately. Ability to work autonomously and within a collaborative team. Strong work ethic, high integrity, and professionalism. Ability to work flexible hours, including late nights, weekends, and holidays. Ability to lift and drag office and sports supply equipment weighing 25 pounds or more. The City of Santa Clarita is an Equal Opportunity Employer. #J-18808-Ljbffr City of Santa Clarita