Technical Program Manager, Data & Analytics

Job-ID: 43522Category: TechnologyLocation: Oklahoma City, OK, United States; Atlanta, GA, United States; Estero, FL, United StatesSchedule: Full timeContract: RegularOpenings: 1Posted: 2026-10-14Remote: RemoteA Day in the Life:The Technical Program Manager, Data & Analytics will provide overall technical leadership for the support, maintenance and operations of our Data & Analytic and MFT(Manage File Transfer) platforms and applications. The ideal candidate is a production support specialist that has extensive experience managing outsourced service providers to enable incident management, troubleshooting, bug fixing, patching, monitoring and alerting.Partners closely with Engineering and Application Development leaders for effective hand-over during the development and deployment lifecycle, as well as partnering with other leaders within Technology to ensure smooth resolution of incidents. Responsible for end-to-end production support across data platforms, business intelligence and analytic applications.What you will do:Provide technical support for Data Platforms, BI Platforms, Analyticsand MFT ApplicationsIncident Management – minimize service disruption by driving timely resolution of incidentsProblem Management – ensure a proactive stance to post-incident review and follow-upChange Management – expedite change requests to ensure service availabilityServe as central intake coordinator across multiple concurrent workstreams - triage, assign, track, and ensure formal handoff to production supportCoordinate large-scale migration efforts including planning, go-live execution, vendor communications, and maintenance of team documentation and runbooksLead troubleshooting, bug fixing, patching and implementation of minor enhancementsDevelop and implement appropriate monitoring and alerting capabilities across platformsLead and manage multiple outsourced service providers to deliver on Production Support goals and objectives across the Data & Analytics portfolioManage vendors to take appropriate measures for controlling cost, reducing potential risks related to vendors, ensuring excellent service deliverability and deriving value from vendors in the long-runArrange, assign, adjust and monitor shifts to have apt coverageCollaborate with Engineering and Application Development teams on production support hand-oversCoordinate with teams across Product & Technology including platform engineering, service incident management, security and engineeringReport promptly to management and business partners regarding critical outages until resolutionCommunicate effectively with different levels of leadership within the organizationWrite and review high-quality technical documentation, including run-booksProvide regular status reports to management on application status and other service metricsDevelop reporting to analyze and optimize production support effort, costs and productivitySupport audit process in user management, access management, and security related activitiesEnsure all processes and procedures follow organization standardsMonitor project risks proactively identify potential bottlenecks and trigger early intervention protocols before critical impacts occur.Encourage and maintain a “best practice sharing culture”, always striving to find ways to improve service and deliver value to the businessDevelop innovative, cost-saving process improvements to manage production support across the portfolioWhat We're Looking For:Minimum 10 years of experience leading teams in data engineering, application development or production supportAt least 5 years of experience as production support specialistAt least 4 years of experience using Agile Methodology preferredPMP or Scrum Master certification preferred; experience with Jira, enterprise change management (CAB), and AI-assisted productivity tools a plusMinimum 5 years of experience with Data/BI/Analytic platforms such as Databricks, Kafka, , MFT(Manage File Transfer), Sterling, Tableau, Cognos or similar data & analytic platformsAdvanced working knowledge of data engineering, data warehousing, business intelligence, AWS preferredBachelor's degree in Engineering, Computer Science or a related field preferredAbility to manage remote distributed teams with 24/7 onshore/offshore team coverageExcellent communication (verbal and written) skills and ability to effectively collaborate with both business and technical teamsProblem solving skills, project management skills, attention to detail, and exceptional organizational skillsAbility to deal with ambiguity and competing objectives in a fast-paced environmentFlexibility in scheduling which may include nights, weekends and holidaysThe starting salary is$135,000 with annual bonus and profit-sharing eligibility. The actual salary will be determined based on years of relevant work experienceWhat You’ll Get:Paid Time OffMedical, Dental & Vision plan optionsRetirement programs, including 401(k) employer matchingPaid Parental Leave & Adoption AssistanceEmployee Assistance Program for employees & familyEducational Reimbursement & DiscountsVoluntary Insurance Programs - Pet, Legal/Identity Theft, Critical IllnessPerks & Discounts –Theme Park Tickets, Gym Discounts & moreAbout the companyThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran