Head Cashier

Head Cashier

The Head Cashier is responsible for register transactions involving the sale and/or return of merchandise. The Head Cashier is also responsible for assisting the Assistant Manager, Operations in the completion of office duties.

Customer Service

• Project a positive representation of Westlake Ace Hardware.
• Greet customers entering and throughout the store. Thank customers by name, when possible when they are leaving the store.
• Project a friendly, outgoing demeanor; work well with customers as well as those supervised.
• Ensure excellent customer service from those supervised.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Communicate any problem or issue that requires management assistance.
• Ensure fast, accurate, professional checkouts.
• Perform Cashier duties as needed to eliminate delays.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Ensure customers are being greeted and thanked by name whenever possible.

Register Operations

• Follow all cash register transaction procedures.
• Responsible for balancing of register drawer.
• Adhere to any Store Support Center program or promotion that may require implementation at the cash registers.
• Assist with register and computer problems, downloads, upgrades, and fixes as needed.

Cash Room Operations

• In the absence of the Assistant Manager-Operations, verify Cashier-balancing procedures are followed.
• In the absence of the Assistant Manager-Operations, verify deposit procedures and policies are followed on a daily basis.
• Help prepare deposit, long/short recap, cashier over-short acknowledgements, and sales audits.
• Verify weekend vault counts and randomly verify vault.

Office Operations

• Provide assistance to the Assistant Manager-Operations in the completion of multiple office duties, including receiving, invoices, purchase orders, inventory adjustments, etc.

Audit

• On an as needed basis, provide assistance to the Assistant Manager-Operations in the completion of the quarterly audit checklist.
• On as needed basis, observe Cashiers for proper phone etiquette, greeting customers, handling returns correctly and that the customers are being treated attentively.

Front End Appearance and Upkeep

• Keep the front end neat and clean at all times. Face and dust front end.
• Keep impulse counters stocked and faced, rotate fresh merchandise in as seasons change.
• Ensure fresh ads are stocked in shopping carts at all times.
• Ensure forms and supplies are stocked at all times.
• Assist with decorating the front end according to the Store Support Center program.
• Call for cart pickups when necessary.
• Perform all other duties as assigned.

Leadership

• Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
• Participate in store and Cashier meetings.
• Assist with training and development of new cashiers.
• Work with Assistant Manager-Operations to prepare for advancement

Other Essential Requirements

• Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
• WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
• EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
• LOVE – Love the people, love the work and love the results.
• INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
• GRATITUDE – We recognize that we are blessed to be in the business of serving others.
• HUMILITY – We strive for greatness with a humble, modest and respectful attitude.
• TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Experience in retail and/or office management preferred. Cashier experience preferred. Customer service experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Compensation Details

$14 - $16 Per Hour

Life at Ace

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