Lead Service Tech

Job Description

Job Description

Job Summary:

The Lead Service Technician will work with small teams and independently within an assigned portfolio. They will respond to work orders, coordinate the turn process for move outs, oversee supply inventory, and provide a high level of customer service while protecting company assets.

Duties/Responsibilities

• Conduct all business in accordance with company policies and procedures and all state and federal regulations such as lead based paint, ADA, Fair Housing, HAZCOM Programs, and OSHA.
• Maintain knowledge of all pertinent laws and EPA and OSHA regulations.
• Manage the work order process: receive, contact resident, schedule, complete, follow-up, and close work orders using the designated software platform.
• Maintain ongoing knowledge of warranty programs and execute the work order process accordingly.
• Monitor the condition of assigned communities for cleanliness, liability/risk management, asset preservation, and supply inventory and take appropriate measures to resolve.
• The Lead Service Technician must be available for emergency after-hours service calls to include evenings and weekends. Reference TBD Maintenance SOP 2030.
• Adhere to approved community budget through expense management including vendor selection, annual bid process, in-house maintenance program, preventative maintenance program, and inventory management.
• Create a positive service experience for the resident: promptly respond and be courteous with written and verbal communications, strive to resolve customer concerns and questions, and take ownership in the service contributions in an effort to secure renewals.
• Ability to travel via personal vehicle to all communities within the assigned portfolio.
• Perform other duties as assigned by supervisor.

The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position. Other duties may be assigned as necessary.

Qualifications

• High School Diploma or equivalence
• 5+ years of experience in residential construction/warranty management/trade disciplines.
• Must have reliable work transportation to support daily scope of work. 23
• Knowledge of and ability to troubleshoot and repair plumbing, electrical, HVAC, and appliances and possess general knowledge of carpentry, drywall/texture, painting, fire suppression systems, and irrigation systems.
• Knowledgeable of codes, municipal by-laws, inspection, estimating, and planning
• Basic computer proficiency: Microsoft Office, handheld smart device (iPad, cell phone, etc.), and scheduling software.
• Type II or Universal E.P.A. certification
• CAMT (preferred)
• General knowledge and experience reading, writing, and evaluating project specifications and scopes of work.

*Tools and equipment will be provided by the company.

Essential Functions

• Typical work schedule, Monday through Friday (weekends as needed)
• Ability to access, input, and retrieve information from a computer and/or electronic device.
• Ability to sit or stand for long periods of time.
• Ability to move around work environment including stairs, ladders, roofs, crawl spaces, and construction sites.
• Lift or move items up to 75 lbs.

Wan Bridge is an Equal Opportunity Employer