APX Next Customer Success Advocate

Job Description This role serves as a strategic partner to a defined portfolio of U.S. State & Local Government clients, ensuring they realize the full value of the APX NEXT and APX N-Line software portfolio. The successful candidate will drive account-level and regional strategies by bridging the gap between complex software solutions and mission‑critical agency outcomes. Core Responsibilities & Qualifications Act as the primary advocate for State & Local agencies, aligning software capabilities with their operational goals to ensure full product adoption and documented success. Relationship Management: Cultivate trust‑based relationships with technical and command leadership to maximize customer sentiment, retention and referenceability. Operational Excellence: Lead cross‑functional internal teams—including Sales, Support, and Onboarding—to resolve client challenges quickly and minimize churn. Portfolio Leadership: Manage a regional book of business with a focus on annual recurring revenue, account expansion and identifying process improvements. Technical Advocacy: Translate public safety best practices into credible recommendations, helping agencies navigate integrations and workflow optimizations. Professional Experience: 5+ years of experience in customer advocacy, project management, or public safety, including 2+ years managing enterprise‑level accounts. Communication & Presence: Demonstrate strong executive presence and the ability to present complex data‑driven insights to high‑level stakeholders. Ability to travel up to 25% as required for this position. This position is subject to working in high-security areas governed by the US Department of Justice's Criminal Justice Information Services Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. Target Base Salary Range: $100,000 - $120,000 USD Basic Requirements High School diploma, Bachelor’s degree, and 5+ years of experience in one of the following areas: Customer Advocacy, Sales, Engineering, Public Safety, or Project Management. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Must be able to obtain a background clearance as required by our government customers. Benefits Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic. We are proud of our people‑first and community‑focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. #J-18808-Ljbffr Motorola Solutions