Engagement Lead - Tech Delivery

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that's bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy.
You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.
Job Description

About the Role
The pharmaceutical Promotional & Medical Review (MLR) ecosystem is undergoing a significant transformation, driven by advances in AI, automation, and modular content workflows. Organizations are increasingly looking to reimagine their review processes to be faster, more scalable, and compliant by design.
We are seeking a client-facing Engagement Lead who will anchor discussions, drive thought leadership, and lead strategic engagements across the end-to-end MLR lifecycle - with a strong focus on technology-led transformation and AI-driven review automation.
This role sits at the intersection of:
AI and technology understanding
Client engagement and consulting leadership
The Role in One Sentence
Lead client-facing engagements in MLR transformation by combining deep domain expertise with a strong understanding of AI-driven review automation technologies, and translate strategic vision into actionable solutions.
Key Responsibilities
Client Engagement & Thought Leadership
Lead client discussions, workshops, hackathons, and conferences focused on MLR transformation and AI adoption
Act as a trusted advisor to pharma stakeholders across Medical, Regulatory, Legal, and Commercial functions
Drive C-level and senior stakeholder conversations on the future of MLR, including automation, modular content, and AI-enabled workflows
Represent the organization in industry forums and conferences, building external credibility and brand visibility
MLR Transformation Consulting
Define and shape end-to-end MLR transformation roadmaps
Conduct current-state assessments and identify gaps across people, process, and technology
Design future-state operating models incorporating: pre-MLR automation, risk-based review pathways, modular content reuse, global-to-local adaptation frameworks
Lead solutioning discussions for clients evaluating MLR technology adoption
Demonstrate strong conceptual and applied understanding of: AI/GenAI in content review workflows, RAG (retrieval-augmented systems) for claims and fact validation, agentic AI architectures for modular review automation, MLR technology stack (content review platforms, document systems, workflow tools)
Translate complex technical concepts into clear, business-relevant narratives
Work closely with engineering and product teams to: align solutions with client needs, validate technical feasibility, shape product evolution
Cross-Functional Leadership
Serve as the bridge between domain SMEs, engineering teams, and client stakeholders
Facilitate structured collaboration across: MLR reviewers, medical/regulatory SMEs, AI/engineering teams
Lead solution demos, pilot programs, and proof-of-value initiatives
Go-To-Market (GTM) & Growth Enablement
Support development of: proposals, pitch decks, and thought leadership content; value propositions for AI-enabled MLR transformation
Identify new opportunities for technology-led services within existing and new accounts
Contribute to market positioning of MLR technology offerings
Qualifications

Qualifications & Experience
Must-Have - Domain + Consulting
6-10 years of experience in: MLR, regulatory review workflows, agency, or pharma content lifecycle
Strong exposure to: global and local MLR models, promotional review processes, stakeholder engagement across Medical, Legal, Regulatory
Proven ability to lead client discussions and workshops
Must-Have - Technology Understanding
Strong conceptual understanding of: AI / GenAI and enterprise use cases, RAG-based systems and knowledge-driven AI, agentic AI and workflow automation, document processing and content intelligence systems
Ability to engage with engineering teams on: solution architecture, feasibility discussions, implementation trade-offs
Note: This is not a hands-on coding role - but requires deep technical literacy.
Must-Have - Communication & Leadership
Exceptional communication and storytelling skills
Ability to simplify complex technical concepts for non-technical stakeholders
Strong presence in: executive discussions, workshops, client presentations
Experience leading or participating in client-facing consulting engagements
Good to Have
Experience with: MLR platforms (e.g., Veeva PromoMats, Aprimo), modular content strategies, AI-driven content or review automation initiatives
Experience speaking at industry events / conferences
Working Style & What to Expect
High-visibility, client-facing role with direct interaction with senior stakeholders
Requires strong ownership and comfort with ambiguity
Fast-paced environment with evolving technology landscape
Deep collaboration with domain and engineering teams
"This role is for someone who can stand at the intersection of MLR expertise, AI technology, and client engagement - and confidently lead the conversation on what the future of MLR should look like."
Additional Information

Compensation & Benefits Transparency Statement
Base Salary Range:

$150k-$180k
The compensation range displayed reflects the full span of pay across all of our U.S. geographic pay areas and experience levels. Your actual base salary offer will be determined based on multiple factors, including:
Geographic Pay Area

(US 1 through US 5, reflecting cost-of-labor differences)
Experience & Qualifications

relevant to the role
Internal Equity

alignment with employees in similar roles and levels
What This Means for You
The minimum of the posted range represents the starting point for candidates in the lowest cost-of-labor pay areas (US 5).
The maximum of the posted range represents the upper threshold for candidates in the highest cost-of-labor pay areas (US 1 / US 2).
Candidates are aligned to pay areas based on their primary work location.
For Current Employees
Posted salary ranges reflect the full compensation band across all U.S. pay areas and experience levels. Your individual compensation is based on your specific pay area, hire date, performance trajectory, and internal equity. Differences between your current salary and the posted range are not indicative of a pay discrepancy. Please contact HR with any questions.
Benefits Overview
This role is eligible for a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; a 401(k)-retirement plan; seven (7) sick leave days, vacation paid time off, and paid holidays; all in accordance with Company plans. Specific benefits are governed by applicable plan documents.
Indegene is committed to pay equity and transparency. We regularly benchmark our compensation against market data to ensure competitive and fair pay practices across all locations.

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