Business Operations Coordinator

About the Job

Guided by an entrepreneurial spirit, Universal Shield Insurance Group is a hybrid property and casualty insurer and insurtech that provides innovative insurance solutions to underserved markets for small businesses on both an admitted and surplus lines basis. Via online state-of-the-art agency portals and websites, we design our products intuitively and device-agnostic to accelerate competitive underwriting decisions for our partners and customers.

This position is an excellent opportunity to join an established insurance company from the ground up, led by experienced insurance professionals with a proven track record of success.

Position Summary:

We are seeking a proactive and adaptable Strategic Support and Communication Coordinator to join our team. This role supports Business Distribution and Underwriting leadership by managing internal and external communications and executing creative, strategic, and digital initiatives. The position blends executive support, communications, and digital marketing responsibilities while requiring organizational excellence, adaptability, and a solutions-driven mindset.

Key Responsibilities:

• Provide comprehensive support to the management team across Distribution, Marketing, Legal, and Underwriting.
• Manage calendars, coordinate meetings, travel arrangements, and industry events.
• Prepare documents, presentations, and reports for leadership and industry engagements.
• Support marketing campaigns, customer communications, and recurring company updates.
• Develop and execute social media and digital marketing initiatives, creating visually compelling content.
• Collect and organize content from stakeholders, ensuring effective delivery of messages to employees, agents, and partners.
• Manage CRM data, e-marketing distribution lists, and track campaign performance.
• Build and maintain strong internal and external relationships with colleagues, MGAs, and industry organizations.
• Assist with project and change management, ensuring smooth adoption of organizational initiatives and technology solutions.

Job Requirements:

• Strong proficiency in Microsoft Office Suite, Teams, and SharePoint.
• Skilled in design software (Adobe Creative Suite, Canva, AI-powered platforms).
• Demonstrated project management, organizational, and event planning experience.
• Excellent communication and interpersonal skills, with strong attention to detail.
• Ability to handle confidential information with discretion.
• Willingness to travel domestically as needed.

Skills and Attributes:

• Self-starter with strong initiative and problem-solving skills.
• Creative, adaptable, and tech-savvy.
• Strong analytical abilities for interpreting data and trends.
• Ability to foster collaboration and maintain positive stakeholder relationships.
• Commitment to continuous learning and professional growth.

Compensation and Benefits:

Universal Shield Insurance Group offers an industry-competitive benefits package including health insurance with a company-contributed HSA, dental insurance, vision coverage, short-term disability insurance, long-term disability insurance, AD&D insurance, Employee Assistance Program (EAP), and other family-friendly and work/life balance benefits. We also offer a company-matched 401K, unlimited PTO for exempt employees, and other ancillary workforce benefits. Applicants selected for interviews will receive more information on our full company benefits program.

Equal Opportunity Employer:

Universal Shield Insurance Group (and its member companies - Universal Fire & Casualty Insurance Company and Shield Indemnity Inc.) is an equal opportunity employer. Discrimination of any kind, including race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, or on any basis prohibited by federal, state, or local law is not tolerated at Universal Shield.

About the Company

USIG targets property and casualty insurance for small and medium businesses that are managed in such a way that they deserve to qualify for, and enjoy, the additional advantages in security and coverage offered by an admitted product. We also offer an E&S product for those accounts that may qualify for our admitted market product after a few years of successful operation. We work exclusively with our appointed wholesale General Agents that demonstrate a commitment to professional underwriting practices and have multi-decade relationships with our underwriting teams. USIG incorporates a state-of-the-art risk acceptance process, employing expert underwriting rules, advanced analytics, machine learning, and external data sources to supplement standard risk information. USIG and its insurance entities (Universal Fire & Casualty Insurance Company "UFCIC" and Shield Indemnity Incorporated "Shield") maintain an AM Best Financial Strength Rating (FSR) of A- (Excellent) and the Long-Term Issuer Credit Ratings (Long-Term ICR) of "a-". UFCIC also maintains a Demotech Financial Stability rating of A (Exceptional) and is Treasury Listed for surety bonds up to $5.9M.USIG also underwrites the Surety line of business through our admitted company, providing bonds for the Commercial, Contract and Specialty Surety markets. Through our proprietary, cutting-edge portal Bondramp.com, we provide agents at all levels access to a large library of competitively priced commercial and transactional bonds, immediately delivering many bonds upon the Principal's payment. Conveniently, BondRamp.com and is available 24x7x365 and accessible by computer, tablet, or mobile device.We have corporate offices in Waterford and Grandville, Michigan as well as Dublin, Ohio.