Regional Director

Regional DirectorThe Regional Director provides strategic leadership and operational oversight for a portfolio of communities located in Pembroke Pines, Miami Gardens, Miami, and Boynton Beach, FL. This role is responsible for driving financial results, achieving occupancy and revenue goals, developing high-performing teams, maintaining exceptional resident experiences, and protecting the value of each asset. The Regional Director serves as a trusted partner to ownership and executive leadership by developing and executing business strategies that maximize portfolio performance.Essential Duties and ResponsibilitiesPortfolio Leadership:Lead and support Community Managers and Regional support teams across an assigned portfolio.Foster a culture of accountability, collaboration, engagement, and continuous improvement.Conduct regular property visits to assess operations, curb appeal, maintenance standards, and resident experience.Provide coaching and performance management to onsite leadership teams.Build succession plans and develop future leaders within the organization.Financial Performance:Own the financial performance of an assigned portfolio, including revenue growth, expense management, and Net Operating Income (NOI).Review monthly financial statements and operating reports to identify trends and opportunities.Develop and implement strategies to improve occupancy, collections, rental rates, and ancillary income.Monitor delinquency, bad debt, concessions, and operating expenses.Prepare and oversee annual operating budgets and capital expenditure plans.Collaborate with Asset Management to achieve ownership investment objectives.Property Operations:Ensure communities operate in accordance with company policies, Fair Housing requirements, and all federal, state, and local regulations.Maintain high standards for curb appeal, property appearance, preventive maintenance, and resident satisfaction.Partner with Maintenance leadership to ensure timely completion of work orders, capital projects, and preventive maintenance programs.Monitor vendor performance and contract compliance.Oversee emergency response procedures and business continuity planning.Leasing & Marketing:Drive occupancy and revenue through effective leasing strategies and pricing recommendations.Review market conditions and competitive trends.Partner with Marketing teams to develop community-specific marketing initiatives.Monitor leasing conversion, traffic, renewals, and resident retention metrics.Support new acquisitions, lease-ups, repositioning efforts, and renovation projects.Resident Experience:Promote exceptional customer service across all communities.Review resident feedback and online reputation metrics.Resolve escalated resident concerns professionally and promptly.Develop strategies to improve resident retention and satisfaction.Talent Development:Recruit, hire, mentor, and retain high-performing teams.Conduct regular performance evaluations and coaching sessions.Identify training needs and coordinate professional development opportunities.Promote employee engagement and recognition initiatives.Compliance & Risk Management:Ensure compliance with Fair Housing, OSHA, company policies, and all applicable regulations.Oversee internal audits and property inspections.Monitor insurance claims, safety initiatives, and risk management practices.Ensure timely completion of required compliance training.Owner Relations:Present portfolio performance during ownership meetings and business reviews.Provide strategic recommendations to improve asset value and operational performance.Communicate proactively regarding property performance, capital projects, and market conditions.QualificationsRequired:Bachelor's degree in Business, Real Estate, Finance, Management, or related field (or equivalent experience).7–10 years of progressive multifamily property management experience.Minimum of 3–5 years leading multiple communities or a regional portfolio.Demonstrated success improving NOI, occupancy, and revenue growth.Strong knowledge of Fair Housing, landlord-tenant laws, budgeting, and property operations.Experience managing budgets, capital projects, and operational performance.Excellent leadership, coaching, and communication skills.Proficiency with property management software (Yardi, RealPage, Entrata, OneSite, or similar) and Microsoft Office.Ability to travel regularly throughout the assigned portfolio.Preferred:CAM, CAPS, or CPM designation.Experience with acquisitions and dispositions.We are an equal opportunity employer and a drug free workplace who celebrates diversity and our commitment to creating an inclusive environment for all of our team members.