Area Manager - Sally Beauty D229

Area Manager FLSA: Exempt Grade: E20 Code: 0202AM Company: All Department: Store Operations Position Reporting to: Store Manager, Acting Store Manager Reports to: Store Director or District Manager Responsibilities Customer Experience (30%): Embody and articulate the customer service model. Provide leadership to deliver great customer service, ensuring an excellent customer experience to maximize sales and loyalty in assigned stores. Understand the competitive landscape by observing and studying other companies to learn about current initiatives/strategies and share information with management. Talent Management (30%): Assess assigned Store Managers to determine talent opportunities and impact on store performance. Continually engage direct reports in discussions about strengths and development opportunities while leveraging the IDP. Ensure that Store Managers engage and develop their teams. Develop and maintain programs for recruitment, training, and development of customer‑focused associates through coaching. Financial Management (20%): Monitor controllable expenses in assigned stores to maintain acceptable levels while minimizing adverse effects on operations. Indirectly responsible for maintaining minimum shrink. Analyze financial reports and process monthly and other required reports. Operational Management (20%): Provide oversight of all district store operations and personnel in the use of company policies. Lead a team of Store Managers focused on driving customer satisfaction, in‑store presentation, and supporting the customer through proficient store operations. Qualifications High School Diploma or equivalent. 1+ years’ experience in business, management, and/or merchandising. Specialty retail or trade knowledge, problem‑solving, and driving associate engagement. Thorough knowledge of top candidate selection, sourcing, and education. Thorough knowledge of inventory management strategies, merchandising techniques, and systems, including store sales promotion activities. Ability to plan, organize, lead, and control. Ability to recognize, analyze, and quantify market trends. Understanding of customers’ merchandise preferences and store variables. Understanding of assigned store capabilities and growth potentials. Ability to travel extensively and frequently, including overnights and weekends, to attend national sales meetings, beauty shows, and sales operations meetings. Ability to relocate if required. Competencies / Attributes Excellent oral and written communication skills. Problem Solver. Builds Collaborative/Organizational Relationships. Focus on Customers – Passion for delivering great customer experience and drive to uphold our Purpose & Values. Strong leadership and management skills. Engage and Inspire: High energy with a strong sense of urgency. Process/Quality Improvement. Drives Organization success/results. Strong, dependable work ethic and the ability to quickly adapt and learn. Business, Financial, Quantitative Acumen. Earn Trust and build a strong team. Enthusiasm for the beauty industry and its products. Strong desire to provide the best communication and education possible for the stores. Valid driver’s license and good driving record. Controls Exercised by the Supervisor Task Level: High Departmental/Division Level: High Project Level: High Consultative Level: High Discretion and Guideline Interpretation Strict Adherence to Guidelines Interprets and Adapts Guidelines Develops and Implements Guidelines Working Conditions / Physical Requirements The work environment involves everyday risks or discomforts typical of offices, meeting and training rooms, retail stores, and commercial vehicles. The position requires some physical exertion such as long periods of standing. Extensive travel required. #J-18808-Ljbffr Sally Beauty