LOAN SERVICING SPECIALIST

Job Description

Job Description

Join Our Team!

Walden Savings Bank is seeking a detail-oriented and customer-focused Loan Servicing Specialist to join our Loan Servicing team. If you enjoy working in a fast-paced environment, have strong organizational skills, and take pride in accuracy and exceptional customer service, we'd love to hear from you.

As a Loan Servicing Specialist, you will play an important role in supporting the operational functions of our residential, construction, and consumer loan portfolio while ensuring compliance with Bank policies and applicable state and federal regulations.

This position reports to Loan Servicing Manager

What You'll Do

• Board new residential, construction, and consumer loans on the Bank's core processing system.
• Fund loans and process construction loan advances accurately and timely.
• Perform quality control reviews to ensure loan documentation and system data are complete and accurate.
• Process loan payments and other servicing transactions.
• Review daily and monthly servicing reports and resolve discrepancies.
• Follow established service standards when communicating with internal departments, customers, attorneys, and other third parties.
• Prioritize multiple tasks and consistently meet deadlines.
• Maintain compliance with Bank policies, procedures, and applicable banking laws and regulations.
• Build positive customer relationships by providing outstanding service and referring customers to appropriate Bank personnel for additional products and services.

What We're Looking For

• Strong attention to detail with a high degree of accuracy.
• Excellent organizational, time management, and problem-solving skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Effective written and verbal communication skills.
• Strong customer service orientation and professionalism.
• Ability to work independently as well as collaboratively within a team.
• Proficiency with Microsoft Office applications and the ability to learn banking software systems.

Preferred Qualifications

• 6 months to 2 years of experience servicing mortgages and consumer loans preferred • Prior secondary marketexperience with Freddie Mac and/or Fannie Mae preferred • Experience with COCC preferred

Compensation

The expected pay for this position is $21.00 - $26.00 per hour. Final compensation will be determined based on the selected candidate's qualifications and experience.

Why join Walden Savings Bank?

At our core, we believe in investing in our people. When you join our team, you're not just starting a job — you're building a career with a community-focused organization that’s committed to your growth, well-being, and success.

We offer competitive benefits and a workplace culture that supports both professional development and personal fulfillment , including:

• Comprehensive Medical, Dental, Vision, and supplemental health options
• Benefits available for both Full-Time and Part-Time employees
• 401(k) with employer match to support your future
• Tuition assistance for up to $5,250 annually to help you grow your skills
• Paid time off, holidays, and flexible schedules (based on position)
• Performance-based pay increases and employee recognition programs
• Free checking account, loan discounts, and other financial perks
• Dress Down Fridays and a fun, inclusive work environment
• Opportunities to give back through our Community Service Program
• Ongoing mentorship, cross-training, and career advancement support
• Long-term disability, life insurance, and more for your peace of mind

If you're looking for a rewarding role in a place where you're valued, supported, and empowered to make a difference — we’d love to have you on our team.

As an Equal Opportunity / Affirmative Action Employer, Walden Savings Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired a