Assistant Manager

Assistant Manager Job Description General Purpose Of The Job This job requires the Assistant Manager to work directly with fellow Managers, the General Manager, and all team members to create and maintain a profitable store environment that provides best‑in‑class service and hospitality to every guest. The Assistant Manager must also manage costs, recruiting efforts, LSM, training, and ensure that proper policies are followed, including employment and incident documentation. The Assistant Manager is very hands‑on and will be responsible for daily operations while learning alongside the Assistant General Manager and General Manager for further development. You must be dependable, self‑reliant, have wonderful guest hospitality, coaching and teaching skills. The essence of this promise is to guarantee that every guest may walk into a Twin Peaks to be promptly welcomed and entertained by physically fit, attractive and engaging Twin Peaks staff who simultaneously deliver hot, tasty food and 29‑degree beer. It is vital that you combine strong organizational and prioritization skills with professional dedication and a team‑oriented attitude. Essential Duties And Responsibilities Effectively teach, motivate, coach and discipline staff, the HOH, and team members. Must garner the respect of all employees. Be proficient with interviewing, warning, counseling, hiring and firing employees, and ensure that all such events are properly documented and discussed with the Assistant General Manager and General Manager before making such decisions. Ensure cash handling procedures are being followed. Seek development from the Assistant General Manager and General Manager as needed to progress toward the AGM level. Proactively recruit as needed. Hold kitchen staff accountable to standards, ticket times, safety, and sanitation guidelines. Handle volume and stress with composure and finesse. Uphold the standards and expectations. Have knowledge of systems, methods and processes that contribute to great execution. Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting the General Manager and VP of Operations immediately. Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance. Drive sales by working with the Assistant General Manager, General Manager, team members to execute excellent operations. Effectively coach and counsel. Hold team members accountable to standards and be willing to correct standards that are not met. Maintain organized and updated training schedules, programs and materials for new employees. Effectively execute training and development programs. Practice sound inventory control. Control PNL/COGs/Bar, food and labor costs. Complete with the Assistant General Manager and General Manager follow‑up/approval. Dress and act professionally each day to set a good example for all employees. HOH and FOH productivity. Enforce safety and sanitary practices, maintenance and regulatory compliance for the kitchen area. Uphold standards of cleanliness per EcoSure/Health Department compliance and maintain a rating of "A". Review schedules weekly and ranking reports. Manage staffing levels and shift assignments. Always be audit ready. (Daily/Shift critical audits) Pay and review invoices. Ensure asset protection and security is in place. Examples: back door, liquor cabinet, storage rooms stay locked. Maintain and stay within compliance for Peaks Point training. Ensure proper state food certificates are up to date with none expired and that the system is in place so they have a certificate on day 1 of employment (if applicable). Help ensure all managers’ food/alcohol certifications and food cards are in date (if applicable). Ensure that alcohol is always served responsibly and in accordance with the law. Use mathematical skills necessary to understand PNL, cost controlling, etc. Follow uniform standards (FOH/HOH/Management). Maintain overall restaurant organization and cleanliness. Implement R&M program. Keep employee files up to date with proper documentation. Adhere to operational basics and standards with total commitment and passion: line checks, critical line checks, scheduling, standards, security, testing, training, cook times, etc. Supervision Received This position will report to the General Manager. Supervision Exercised Full restaurant staff. Uniform Standards The General Manager must look professional always. Twin Peaks logo, non‑wrinkled polo (tucked in). Slacks – black, navy, brown, khaki, gray or jeans – stylish, fitted; NO stains, tears, holes, frayed seams/cuffs or bleaching. Socks – appropriate dress socks for slacks or jeans. Shoes – non‑slip, closed‑toe dress shoe rubber‑soled or suitable work shoes. Belt to match. O Hats (HOH only) – NO ponytails, mullets, fo/mohawks, exotic unnatural hair colors; NO facial piercings; NO shirts with brand name words or logos (vendor logos, Affliction, Ed Hardy, etc.); NO suits or ties; NO shorts; NO workout/yoga pants, leggings; NO dresses or skirts; NO white socks with dark pants; NO sandals or sneakers. Qualifications & Skills Must have substantial leadership experience in high‑volume restaurants and/or bars. Ability to apply common‑sense understanding to carry out multi‑step instructions. Ability to deal with quickly changing situations with many variables. Ability to mathematically compute proper change, accurately perform checkouts for employees, cash handling procedures followed and compute correct bank deposits. Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. Language Skills Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful. Certificates, Licenses, Registrations Ability to obtain and/or maintain any government‑required licenses, certificates or permits to include ServSafe Food Manager and ServSafe Alcohol. Must attend orientation and agree to policies and procedures as outlined. Must attend and successfully complete the Twin Peaks Assistant Manager training program prior to working a shift without supervision. Must successfully attend and complete all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. Physical Demands The physical demands described here are the representative of those that must be met by an Assistant Manager to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the assistant manager is regularly required to stand; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Management Team Development Maintain a fun and professional work environment grounded on our values, brand standards, guiding principles and promises. Development program on Peaks Point and providing materials for success in development. Ensure all managers are current and up to date with reviews, certificates, training, etc. alongside the General Manager. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the assistant manager is regularly exposed to fumes or airborne particles from the kitchen. The assistant manager is also occasionally exposed to wet and/or humid conditions when in the dish area or walk‑in cooler, and sometimes uses toxic or caustic chemicals when cleaning. The noise level at Twin Peaks is usually loud. What Success Looks Like Your performance and success will be driven through a few of the following, but not limited to, running the business according to our brand standards with the focus on people, sales and profits, maintaining hospitality standards at all times, maintaining the attributes, championing change while maintaining food quality standards while keeping our promises to our guests. #J-18808-Ljbffr