Customer Service Representative

Customer Service Representative - 3027

USA:NM:Carlsbad | Customer Service | Full-Time

Responsibilities of Customer Service Representative include, but are not limited to:

• Responding to customer inquiries via phone, email, or face-to-face interactions regarding company products and services, ensuring timely and accurate responses
• Problem-solving customer issues with effective solutions that comply with company policies
• Checking availability of stock and shipping dates
• Quoting prices, filling orders to customer specifications and processing sales data via computer, maintaining high accuracy and attention to detail
• Assisting the outside sales team by preparing price quotes and sourcing products
• Communicating and coordinating with colleagues as necessary to resolve customer requests or enhance understanding of customer needs
• Maintaining a positive and empathetic attitude towards customers at all times

Qualifications of the Customer Service Representative include, but are not limited to:

• Excellent communication and interpersonal skills
• Should be enthusiastic and able to work independently
• Must have experience performing a majority of the functions
• Prior inside sales/customer service experience
• Data entry skills, organization, multi-tasking and customer focus is required
• Great problem-solving aptitude and initiative
• Detail-oriented with a focus on providing outstanding customer service
• Able to collaborate with team
• Capacity to stay calm under pressure and handle stress effectively
• Regular in-person attendance required

Physical Demand: Able to lift and maneuver up to 50 lbs. and to safely use lifting equipment if needed

Working Conditions: Office Environment

Shift Time/Overtime: Normal in-person business hours Monday-Friday, 7:00am-5:00pm

Travel: N/A

Education: High school diploma or GED required

DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan.

Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.