Tenderloin Technology Lab Program Assistant

Job Title

The Tenderloin Tech Lab (TTL) is the Tenderloin's only free technology center specializing in bridging the digital divide.

Job Description

Salary Range - $54,508-$64,508

Workdays - Monday -Friday

Work Hours - 8:00 am-4:30 pm

Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community. Every day we support and are supported by thousands of San Franciscans. Everyone who comes through our doors joins the St. Anthony's family and helps us create a future where all people flourish.

Principal Responsibility

As a steward of healing and social justice, you are expected to meet the following duties:

Guest Engagement

• Maintain a calm, welcoming, and friendly atmosphere for guests who are in the program. Exhibit a high level of customer service, maintaining the TTL customer service standard.
• Patiently troubleshoot tech issues for guests in the drop-in lab.
• Courteously assist guests, giving information, responding to questions; assist guests in accessing St. Anthony's services and programs.
• Maintain up-to-date information on internal programs and other social services in the neighborhood to support guests.
• Assist in implementing and enforcing program procedures and guidelines for community safety.
• Treat all guests with empathy, dignity, and respect. Seek to understand the other person's perspective and experience.
• Demonstrate the ability to work effectively across cultures and an openness to learning about cultures not familiar to oneself.

Program Administration and Operations

• Lead the front desk by answering phones and front door inquiries. Responsible for scheduling appointments for guests and staff and interacting with all guests who utilize the program.
• Supervise 5-10 Tech Lab volunteers.
• Act as the supervisor of the day on weekdays or weekends as needed.
• Responsible for all participant and/or program data tracked through our databases as required. Enter data and information electronically as required. Look up data and reports electronically through a database as requested.
• Provide administrative support for inventory of office supplies.
• Complete reports and all other paperwork neatly, legibly, and thoroughly.
• Participate in regular training and development opportunities to increase personal capacity to apply innovative approaches to daily workflows and guest engagement.
• Understand and follow the organization's programs, policies, and procedures

Teamwork

• Participate in relevant meetings supporting team communication and the program's capacity to fulfill organizational goals and mission.
• Collaboratively work with others to achieve team success.
• Manage stress and pressure situations calmly and responsively. Maintain the capacity to control reactions and awareness of how their behavior or response can impact others.
• Consistently demonstrate integrity while working and representing St. Anthony's.
• Practice direct, respectful, open, and honest communication with their colleagues. Proactively seeks support from team members or management.
• Demonstrate cooperation with coworkers, management, and the community at large.

Minimum Qualifications

• Have at least 2 years of front desk or customer services experience.
• Excellent interpersonal, listening, oral, and written communication skills are required.
• Ability to be polite, diplomatic, and firm. Can set limits and practice professional boundaries with guests and coworkers.
• Ability to respond to emergencies and high-pressure situations in a self-composed and self-assured manner.
• Ability to use information and communication technologies (computers, smartphones, and iPads) to find, evaluate, create, and communicate information.
• Experience using and troubleshooting computer programs like MS Word, Excel, PowerPoint, Gmail, and Outlook.
• Ability to be punctual, reliable, cooperative, and stay team-oriented.
• Experience with conflict de-escalation skills is preferred. Must complete Crisis Prevention training within 6 months of hire.
• P.R./First Aid certification preferred. Must complete certification within 6 months of hire.
• Experience working in a non-profit or community-based social service agency with people experiencing homelessness or poverty.
• Proficiency in a second language is strongly desired (Spanish, Mandarin, Tagalog, Cantonese).
• Commitment to St. Anthony Foundation Statement of Values and a desire to work for a social services agency serving the poor.

St. Anthony's has a diverse workforce, welcoming all ethnicities, faith backgrounds and worldviews. We are also proudly Catholic. Our Franciscan identity is at the core of our mission, namely to uphold the dignity and value of the human person and lift the spirits of those in need to help create a society in which all person's flourish.

People of color, differently-abled people, LGBT, and folks with lived experience are strongly encouraged to apply.

St. Anthony's is proud to be an Equal Employment Opportunity Employer. We value diversity of culture, thought, and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws.

St. Anthony's uses E-Verify to validate our new employees' eligibility to work legally in the United States.