Manager, Orthopedic Clinical & Triage Operations (RN/NP)

Nurse Practitioner (NP) Manager – Orthopedic Clinical & Triage Operations Location: Atlanta, Georgia Department: Clinical Operations Reports To: Chief Medical Officer About OrthoAtlanta Become part of OrthoAtlanta, the largest independent physician‑owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact. Are you an experienced NP with strong leadership skills and a passion for advancing musculoskeletal care? Do you excel in high‑volume clinical environments and enjoy optimizing workflows, and elevating clinical quality? We are seeking a Nurse Practitioner (NP) Manager to lead our orthopedic triage and clinical support call center operations, ensuring exceptional patient care, efficient processes, and high‑performing clinical teams. What You’ll Do As the NP Manager , you will oversee a clinical orthopedic triage call center. Lead, mentor, and develop a team of Medical Assistant Triage Operators Ensure team adherence to standardized orthopedic assessment practices Conduct performance evaluations and guide ongoing training initiatives Advanced Clinical & Triage Oversight Oversee orthopedic telephone and electronic triage operations Serve as the primary escalation point for high‑acuity triage decisions Collaborate with CMO and Operations Team to refine and update triage protocols Support safe, evidence‑based patient navigation and care coordination Quality & Process Improvement Monitor and analyze quality metrics (response times, escalation accuracy, patient outcomes) Lead workflow optimization and continuous improvement initiatives Partner with clinical leadership to standardize best practices and education Participate in quality assurance reviews and clinical audits Coordination & Communication Act as liaison between triage staff, providers, and administrative leadership Escalate patient safety concerns appropriately Support onboarding, competency validation, and ongoing staff development Documentation & Compliance Ensure accurate, timely documentation and EMR best practices Maintain compliance with clinical standards, HIPAA, and regulatory requirements Participate in chart reviews and quality improvement programs What We’re Looking For Required: Minimum 3–5 years of NP clinical experience (orthopedics strongly preferred) Prior leadership or supervisory experience Strong clinical judgment with comfort overseeing triage and high‑volume workflows Excellent communication, collaboration, and team‑building skills Preferred: Experience in ambulatory orthopedic or specialty practice Background in triage protocol development or clinical pathway design Experience with quality improvement or clinical operations #J-18808-Ljbffr OrthoAtlanta, LLC