IT Support Technician

IT Support Technician First International Bank & Trust is seeking an IT Support Technician to provide front‑line technical support to employees across the organization. This role serves as a key resource for hardware, software, mobile devices, and system access support while helping employees maximize the technology available to them. Successful candidates bring a strong technical foundation, a service‑oriented mindset, and the ability to build positive working relationships throughout the bank. At FIBT, our IT team members are more than technical experts; they are trusted partners who collaborate with employees across departments and serve as subject‑matter experts who help drive productivity and efficiency. Key Responsibilities Serve as the primary point of contact for employee technology support requests through phone, email, and ticketing systems. Troubleshoot and resolve hardware, software, operating system, and peripheral device issues. Configure, deploy, image, and maintain desktop computers, laptops, printers, and mobile devices. Provision and manage user accounts, system access, and permissions for employee onboarding, transfers, and offboarding. Support Microsoft 365 applications and collaboration tools. Assist with Active Directory administration, including password resets, account management, and group membership updates. Document support requests, troubleshooting activities, and resolutions within the IT ticketing system. Provide end‑user training and guidance on technology tools, systems, and best practices. Partner with IT team members and business units to support technology initiatives and projects. Perform other duties and special projects as assigned. Qualifications Associate degree in Information Technology, Computer Science, Information Systems, or related field; or six months to one year of related experience providing technical support in a help desk, desktop support, or similar IT role; or equivalent combination of education and experience. Working knowledge of Windows operating systems, Microsoft 365, Active Directory, and basic networking concepts. Ability to troubleshoot hardware, software, mobile device, printer, and user access issues. Strong interpersonal, communication, and customer service skills, with the ability to build relationships and support employees with varying levels of technical knowledge. Ability to manage multiple priorities, work independently, and effectively document support activities through a ticketing system. CompTIA A+, Microsoft, or other relevant technical certifications preferred. Benefits Health, Dental & Vision 401(k) Retirement Plan with Employer Match Paid Parental Leave Life and Disability Insurance Generous PTO and Holiday pay Employment Details Department: Information Technology Location: Edina, MN Salary Range: $30 – $40 per hour DOE Equal Opportunity Employer First International Bank & Trust is an Equal Opportunity Employer. #J-18808-Ljbffr