HVAC Service Technician

Job Description

Job Description

Location / Territory: Bensalem, PA; service territory across Bucks, Montgomery, and Philadelphia-area accounts

About the Company

Custom Aire Inc. is a family-owned HVAC company based in Bensalem serving Bucks, Montgomery, and Philadelphia counties. The company highlights more than 55 years of service, a focus on heating, cooling, indoor air quality, maintenance, and dependable support for homes and businesses. Its website emphasizes integrity, long-term customer relationships, clear communication, emergency responsiveness, and certified technicians.

Role Summary

Custom Aire is hiring a HVAC Service Technician to diagnose, repair, and maintain residential and light commercial HVAC systems while delivering a strong customer experience. This person must be technically sharp, reliable in the field, and comfortable identifying repair and upgrade opportunities with customers. The right hire will help the company scale service capacity and support continued growth in both residential and commercial work.

Key Responsibilities

• Diagnose and repair residential HVAC systems, including heating and cooling equipment
• Perform maintenance visits and service calls efficiently and professionally
• Troubleshoot light commercial rooftop package units up to 25 tons
• Service and work around boilers / hydronic systems
• Communicate clearly with homeowners and light commercial customers
• Present repair options and identify upgrade opportunities when appropriate
• Document findings, work performed, and recommendations accurately
• Maintain truck stock, tools, and vehicle condition
• Follow safety, quality, and customer-service standards
• Support department revenue goals through strong field execution
• Represent the company professionally on every call
• Help strengthen the service team as the business expands

Required Qualifications

• 3+ years of HVAC service experience
• Strong residential service background
• Light commercial HVAC experience
• Boiler / hydronic knowledge
• Strong troubleshooting ability
• Customer-facing communication skills
• Valid driver’s license with acceptable driving record
• Ability to pass background check and drug screen

Preferred Qualifications

• Universal EPA certification
• Experience with rooftop package units
• Strong upsell / service-sales track record
• Experience working in both service and maintenance environments
• Familiarity with Philadelphia-area service territory
• Prior mentoring or lead-level experience

Success Metrics

• High first-time fix and diagnostic accuracy
• Strong customer satisfaction and professionalism
• Consistent generation of repair / upgrade opportunities
• Low callback rate
• Reliable attendance and schedule coverage
• Positive contribution to team revenue and growth goals

Why Join

• Family-owned company with more than 55 years in market
• Year-round work and established customer base
• Strong commission upside and bonus potential
• Company vehicle for lead field personnel
• Benefits package including 401(k), medical, dental, life, and disability per client discussion
• Opportunity to help shape the next phase of company growth

Custom Aire is a leading employee-owned mechanical contracting company specializing in HVAC, plumbing, piping, and building automation solutions for commercial and industrial clients. With decades of industry experience, the company is known for delivering high-quality workmanship, innovative solutions, and exceptional customer service. Custom Aire invests heavily in employee development, safety, and career growth, creating an environment where team members are empowered to build rewarding long-term careers while sharing in the success of the company through employee ownership.

Company Description

Custom Aire is a leading employee-owned mechanical contracting company specializing in HVAC, plumbing, piping, and building automation solutions for commercial and industrial clients. With decades of industry experience, the company is known for delivering high-quality workmanship, innovative solutions, and exceptional customer service. Custom Aire invests heavily in employee development, safety, and career growth, creating an environment where team members are empowered to build rewarding long-term careers while sharing in the success of the company through employee ownership.