Staff Software Engineer - Product

Staff Product Engineer

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.

We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 100+ employees in under two years across our NYC headquarters and Santa Barbara office.

In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.

What You'll Do

• Define technical architecture and own end-to-end delivery of our most complex, high-stakes initiatives
• Drive product and engineering alignment, translating ambiguous customer problems into clear, scalable technical solutions
• Establish and uphold engineering standards across code quality, testing, monitoring, and reliability
• Partner directly with Product, Customer Success, and GTM leadership to shape roadmap priorities and engineering strategy
• Serve as a technical force multiplier, elevating the output of engineers around you through mentorship, code review, and systems thinking
• Identify and resolve systemic bottlenecks before they become company-wide problems

What You'll Bring

• 8 - 10 years of full-stack engineering experience (we also welcome exceptional new grads with meaningful projects or internships).
• Deep familiarity with AI, LLMs, or AI-assisted systems or a willingness to learn fast.
• Outcome-driven mindset: you measure success in impact, not just shipped features.
• Comfortable collaborating across engineering, product, and customer-facing teams.
• Low ego, high energy, resilient in a fast-paced environment.
• Bonus: prior startup, hacker, or founder experience.
• Eagerness to work in person with us in NYC full time.

Benefits

• Comprehensive medical, dental, and vision insurance
• Company-sponsored 401(k) through Vestwell
• Flexible PTO plus U.S. federal holidays
• Daily in-office lunch through Parkday
• Dinner covered when working late
• Commuter benefits
• Standing desks and workspace accommodations available on request
• All core tools and software provided

Why Avoca

At Avoca, you'll be part of a team that's building a category-defining company at the center of a massive market opportunity. We're a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.