Patient Services Coordinator II

Why Join Us? Be part of a practice at the forefront of cutting‑edge cancer care and advanced treatments Access opportunities for professional growth and continuing education. Work alongside a collaborative and compassionate team of experts dedicated to making a difference. Enjoy the convenience of multiple locations throughout the Capital Region. Contribute to groundbreaking clinical trials that shape the future of oncology care. Discover your career potential with a practice dedicated to excellence and innovation. Job Description: Pay Range: $19 - $22/hr Scope Depending on current staffing needs, priorities may differ for filling Reception or Telephone Operator duties. Hired with the intent to perform both positions as needed. Essential Duties and Responsibilities Reception: Obtain all appropriate forms as required. Verify/obtain demographic and insurance information. Obtain copy of patient’s insurance cards and current driver’s license for file. Update demographic and insurance information as needed in the system. Confirm all new patient paperwork, address patients’ needs that walk in with or without an appointment. Collect co‑pays, deductible and other out of pocket amounts at time of visit. Issue receipts as necessary. Postage to outgoing mail, pick up mail from the mailbox, open, date, distribute, and address envelopes as needed. Identify no shows and forward for patient notification (per policy). Notify necessary staff of any late or early arrivals. Prepare correspondence, memos, forms, and other typing as requested by supervisor. Print schedules as needed. Verify end of day balance and cash out, fill out and date deposit slip. Responsible for an accurate account of the money in the cash box and lock its contents in the site safe. Responsible for batching out at end of each shift and closing any monetary drawers at end of each business day. Maintain lobby area in neat and orderly manner. Follow policies and procedures to contribute to the efficiency of the front office. Meet appropriate metrics and a checklist provided by your supervisor. Arrange for patients to have financial counseling as needed. Other duties as assigned. Covers for other front office functions as requested. Required to float as needed in addition to cross covering sites remotely. Telephone Operator: Answer all incoming calls in a prompt, courteous, and professional manner. Send messages to the correct distro group. Provide a pleasant and helpful phone contact for callers. Takes and relays messages in an accurate and timely manner. Respond to emergency and urgent calls from patients in an efficient manner. Direct callers immediately to clinical staff as necessary. Answer all 3rd party service calls and messages. Perform functions include triaging calls, connecting/transferring calls, setting up conference calls, instructing users on telephone procedures, and reporting telephone/equipment malfunctions to the appropriate party. Responsible for rolling the phones on and off night service. Basic scheduling understanding. Meet appropriate metrics and a checklist provided by your supervisor. Arrange for patients to have financial counseling as needed. Other duties as assigned. Covers for other front office functions as requested. Required to float as needed in addition to cross covering sites remotely. Minimum Qualifications High school diploma or equivalent required. Position is entry level and requires 0-3 years experience, preferably in a medical setting. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public. Build a Career That Makes a Difference At New York Oncology Hematology (NYOH), we’re more than just the Capital Region’s leader in cancer care and blood disorders—we’re a team of passionate professionals united by a shared mission: to provide compassionate, cutting‑edge care to thousands of patients each year. With six state‑of‑the‑art cancer centers across Albany, Amsterdam, Clifton Park, Hudson, and Troy—and a dedicated women’s imaging center, Akira Medical Imaging + Wellness—we bring advanced treatment close to home. Our team includes 35 board‑certified physicians and more than 300 cancer care specialists, all working together across medical oncology, radiation oncology, hematology and gynecologic oncology and surgery. At NYOH, we are committed to delivering excellent health care to help our patients continue to tell their story. If you’re looking for more than just a job—if you want a career with purpose—join us and be part of a community that’s changing lives and shaping the future of cancer care. #J-18808-Ljbffr