Patient Account Rep II/Cash Receivable Clerk -Per Diem

Description Position Summary This job description defines the tasks and the responsibilities normally expected of the Patient Account Representative Cash Posting/Accounts Receivable/Billing Support, but it should be understood that it is not all inclusive and is subject to change by the Business Office Manager. Position Accountabilities and Performance Criteria Credit all Receivables to the appropriate accounts. Monitor all accounts to determine appropriateness of payments according to hospital policies. Work under the supervision of the Business Office Supervisor and perform the following tasks according to established written hospital policy and procedures located in the policy and procedure books. Back-up the Data Processing Clerk as needed. Assist in preparing bank deposits according to policy and procedure. Responsible for monitoring and researching credit balances and setting up refunds on a weekly basis. Work with billers on credit balance accounts. All refunds must be authorized by the Business Office Supervisor. Record and post the daily Receivables and monitor the accounts that cash has been allocated to. Work with Remittance Advice to set up the contractual allowances as stated by the government payors and HMO contracts. Batch all cash and balance with daily cash deposits. Copy remittance advices and reports and give to the appropriate biller. Maintain records of accounts turned to the Credit Bureau. Maintain records of all bad debt accounts and report those to the Board and CFO to turn to the Collection Agency. Report direct payments to the collection agency on a weekly basis. Answer mail and telephone inquiries regarding patient accounts. Work with the patient in any way to help them understand their bill and/or insurance forms they receive. Demonstrates an awareness of self-responsibility and accountability for own practice. Prepares accounts for assignment to bad debt. Back up Data Processing Clerk as needed including keying charges, updating files, run bills, UB-92 and HFCA and do month end running of reports and verify for accuracy and completeness by the 5th of each month. Run data processing reports as needed. Submit stats to Business Office Supervisor as needed. Perform other duties as directed by the Business Office Supervisor while working in a spirit of cooperation to meet the objectives of MVH. The ability to accept supervision, direction and redirection. Initiative, flexibility and willingness to learn while maintaining a positive response to change; new/changing technologies implemented in the Business Office of MVH. Professional appropriate attire and appearance will be maintained in compliance with all Hospital policies. Careful and correct operation of all equipment will be practices at all times. Verbal communication skills: The ability to convey ideas and explain complexities of job duties verbally. Written communication skills: The ability to accurately convey meaning through preparation of written documents. Reliable attendance is required. All absences and late starts must be incompliance with the MVH Attendance and Reliability Policy. Strong interpersonal communication skills and the desire to work with others cooperatively to meet objectives of the Business Office. Demonstration of a knowledge of the job and the ability to problems solve without assistance for routine problem solving. Providing excellent customer service to internal and external customers at all times. Completing all duties to the highest standard of quality and in full compliance to Hospital and State Polies. Completing all duties in a safe manner in compliance with Hospital Policies. Self-initiative the ability to undertake and complete needed actions without being so instructed General Accountabilities

1. Greets all patients, visitors, physicians, and other staff members in a courteous, respectful and professional manner at all time. Responds to all patients with empathy and positive interpersonal skills at all times.
2. Reports for scheduled shift on time and prepared to assume responsibilities.

Reports to work in proper uniform/attire. Leaves for meal break on time and returns on time. Varies work schedule to meet the needs of the department. Ensures the department manager has approved all scheduled overtime. Seek supervisor approval before working beyond scheduled hours that will result in overtime. Schedules all time off with supervisor’s approval. Strictly adheres to hospital attendance/tardiness policies 100% of the time. Performs all duties as assigned. Wears I.D. badge in a visible location at all times on hospital property. Protects I.D. and access badge and reports any issues or loss immediately to supervisor or to the Human Resource Department. 3. Attends and participates in meetings and is responsible for information communicated at meetings and in email. Attends all mandatory in service on a timely basis as scheduled. Participates as an active team member at staff meetings. Reads communications and acts upon in a positive and informative manner. 4. Identifies own educational needs and maintains appropriate skill level through educational opportunities. 5. Exercise a commitment to practicing behaviors that are in agreement with the spirit of cooperation and reflect the values described in the Code of Mutual Respect and Professionalism. 6. Assists all patients, family members, physicians, visitors, and employees in a professional and courteous manner. Extends special attention and sensitivity to all patients, visitors, physicians, and fellow employees. Actively promote diversity and inclusion across organization for both patients and coworkers while avoiding any language or actions considered to be discriminatory or derogatory regarding race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status. Assists in maintaining an atmosphere of cooperation and teamwork with other departments and community partners. Demonstrates a genuine willingness to prevent or resolve inter-personal conflicts. Demonstrates the ability to participate in and/or implement team decisions. Adheres to HIPAA and all applicable privacy laws at all times, only sharing information on a need to know basis. 7. Follows Infection Control procedures at all times. Clinical Personnel: Strictly adheres to standard precautions by adhering to the usage of personal protective equipment when handling blood or body fluids. Non-Clinical Personnel: Washes hands and other skin surfaces with soap and water thoroughly and often in an effort to control spreading of germs within the department and facility. Adheres to isolation procedures at all times as applicable. 8. Adheres to the following environmental care standards. Demonstrates adequate knowledge of safety policies and procedures, the use of MSDS sheets, hazardous material procedures, and safety codes. Code Blue, Code Gray, Code Silver, Code Amber, Code Red, Code Orange, Rapid Response Team Demonstrates adequate knowledge of security issues, i.e. personal protection, protection of personal and hospital property. 9. Be familiar with and comply with the Mid-Valley Hospital & Clinic Personnel Handbook and Policies. 10. Be familiar with the collective bargaining agreement (Union Contract) of the UFCW 21 and Mid-Valley Hospital. 11. Demonstrates the ability to adapt to varied age-specific patient populations. Non-Clinical Personnel: This position has no responsibility for the assessment, treatment, or care of patients. However, the ability to communicate and interact with patients of all ages is required. Requirements Position Qualifications Education High School Diploma or equivalent. Preferred Education requirements; 2 years of college level classes or equivalent work experience with knowledge of computers and standard office equipment. Computational, typing and filing skills. Experience 2 years experience in collection work required. Familiarity with medical terminology. Required Certification/Licensure/Registration n/a Personal Protective Equipment No personal protective equipment is required for this position. Physical Requirements May be required to work any shift as needed. May be required to work any day of the week and any shift. This position is primarily sedentary in nature. Maximum amount of lifting is 10 lbs. frequent carrying of objects up to 20 lbs. Working Conditions Generally pleasant environment. Occasionally stress during emergency situations as well as some collection activities. Wage and Compensation Wage range $18.19 hr. - $27.03 hr. - DOE. Mid-Valley Hospital offers a benefit package. This includes accrued vacation time in the amount of .076923 vacation hours per hour worked. Accrued sick leave at an accrual of .04615 per hour, Life insurance and a profit-sharing plan. We also offer medical, dental and vision insurance plans. Employees can enroll in a 403(b) deferred compensation plan and/or a 457 deferred compensation plan. #J-18808-Ljbffr Mvhealth