Software Engineer

Position Description & Qualifications Serco North America is seeking an Entry‑Level ServiceNow Developer to support the development, configuration, and enhancement of ServiceNow applications across mission‑critical systems. This role is well‑suited for a recent college graduate with a strong technical foundation and a desire to grow within enterprise platforms and IT Service Management (ITSM). This position offers structured on‑the‑job training and mentorship, providing the opportunity to build hands‑on experience with the ServiceNow platform while supporting the delivery of reliable, high‑quality IT services. In this role, you will: Assist in the development and configuration of applications on the ServiceNow platform using App Engine Studio. Support implementation and customization of ITSM modules, including Incident, Change, and Request Management. Develop and maintain ServiceNow components such as: Forms and fields Business rules Client scripts UI policies Workflows and Flow Designer solutions Participate in requirements analysis, solution design, testing, and documentation. Collaborate with senior developers, system administrators, and functional stakeholders. Troubleshoot issues and support platform enhancements and continuous improvements. Follow ServiceNow development best practices, security standards, and Serco development methodologies. Maintain documentation for developed solutions and configurations. To be successful in this role, you will have: U.S. Citizenship Bachelor’s degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related discipline Strong understanding of programming fundamentals and software development concepts Proficiency or coursework experience with JavaScript Basic knowledge of HTML, CSS, and web‑based application concepts Familiarity with relational databases and data modeling concepts Foundational understanding of IT Service Management (ITSM) or IT operations principles Ability to learn new tools and technologies quickly Strong analytical, problem‑solving, and communication skills Ability to work effectively both independently and as part of a team Preferred Qualifications Academic, internship, or project experience with enterprise systems or SaaS platforms Exposure to low‑code or no‑code development platforms Familiarity with Agile or Scrum methodologies Experience consuming or building REST APIs Certification Requirements The selected candidate must obtain the following ServiceNow certifications within six (6) months of hire: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) Training and certification support will be provided. Equal Opportunity Employer Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Benefits Serco’s Total Rewards package includes competitive pay, performance‑based incentives, and benefits that promote well‑being and work‑life balance. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time‑off programs that support work‑life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Benefits – Comprehensible benefits for full‑time employees (part‑time employees receive a limited package tailored to their role): Medical, dental, and vision insurance Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract 401(k) plan that includes employer matching funds Tuition reimbursement program Life insurance and disability coverage Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Employee Assistance Plan #J-18808-Ljbffr