Contact Center Agent

Job Description

Job Description

We are looking to fill multiple openings for our contact center agent position.

Our client has been voted one of the "Best Places to Work" for four consecutive years, this is one of the fastest-growing tech companies in the insurance marketplace.

In this role, you will be responsible for reaching out to potential customers, reviewing insurance product options, and connecting them with licensed agents. This is an excellent opportunity to get your foot in the door with a high-energy, industry-leading technology company.

Position Type: Contract-to-Hire

Location: In-office Columbus, OH 43215)

What You’ll Do

- Outbound Calling: Make 200+ outbound calls daily to introduce products and services.

- Customer Engagement: Utilize relationship-building techniques to engage potential customers effectively.

- Product Knowledge: Continuously expand your understanding of offerings to expertly address customer inquiries and provide tailored solutions.

- Quote Generation & Transfer: Highlight the value of working with licensed agents to drive quote requests and seamlessly transfer qualified leads.

- Quota Achievement: Meet or exceed daily call quotas while ensuring high-quality, positive interactions.

What We’re Looking For

-High-Volume Calling Experience: Background in outbound/inbound sales, telemarketing, or call centers.

- Metrics-Driven: Proven success in meeting and exceeding performance targets.

- Team Player: Ability to work independently while collaborating effectively with the broader sales team.

- Strong Communication: Ability to build rapport, handle objections, and persuade prospects to proceed with a quote.

- Resilience & Adaptability: A goal-driven attitude with the ability to handle rejection professionally.

What’s In It For You?

-Competitive Pay: $17/hour base pay.

-Uncapped Commission: Performance-based earnings that allow top performers to earn $60K+ annually.

- Incentives: Eligibility for daily and weekly cash giveaways and referral bonuses.

- Training & Development: Extensive paid product training and world-class inside sales coaching. ?

- Career Growth: Significant advancement opportunities with a strong focus on promoting from within.

Why You’ll Love the Culture? The motto is "Work Hard, Play Hard." You will be part of a supportive, fast-paced environment equipped with a user-friendly CRM and all the tools you need to succeed. The culture is world-class, featuring:

-Engaging SLACK channels for team connection.

-Exciting company events (Beach parties, chili cook-offs, and holiday celebrations