Supervisor

Housekeeping Supervisor

Assist housekeeping manager/executive housekeeping in daily operations, maintaining overall cleanliness of the hotel, including guest rooms and public area. Ensure guests are satisfied with cleanliness of room, respond to guest needs, ensure safety and security of rooms, maintain inventories and cost control, selecting, training, maintaining, and managing a skilled team. Establish a friendly atmosphere of superior guest service and product quality.

Ensure proper scheduling daily for operational needs

Maintain brand standards for both guest rooms and public areas, inspecting them to ensure all standards are met

Train staff in all aspects of housekeeping, including guest service

Check all VIP arrival rooms, ready prior to 3pm

Check employee time punches

Coach and counsel Housekeeping Team to meet expectations/ Document employees

Inspections of rooms and guest areas

Communicate with Executive Housekeeping Manager and Executive Housekeeping Assistant.

Ensure all employees have all supplies needed to complete tasks

Interview prospective employees

Run pre-shift meetings, communicating daily events to staff

Daily check list

Daily recap emails

Payroll recaps

Scheduling

Inspection sheets

Guest surveys

Documentation

HR reports (accident reports, etc.) as needed

Training sign off sheets as needed

Attendance

Guest satisfaction surveys

Incentives

Hotel manager satisfaction

Scheduling to decrease/stop overtime

Training sheets

High School Diploma

2 years' experience in hotel industry

Computer proficient (Microsoft office, time keeping systems)

Bi-lingual

Ability to work flexible schedule, including holidays and weekends

Ability to multi-task

Attention to detail

Good attitude

Ability to stand, walk, bend, and use stairs throughout duration of shift