Front Desk Agent

Job Title

Job Title

Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Handle guest complaints ensuring guest satisfaction.

Process all check-ins and check-outs according to established hotel requirements.

Adhere to payment, cash handling and credit policies/procedures.

Generate, print, and distribute daily reports to designated departments/personnel.

Resolve discrepancies on the room status report with Housekeeping.

Other duties as assigned.

Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.

About the Team

Shaner Hotels has an exciting opportunity at our 95-room Fairfield Inn & Suites by Marriott Delray Beach ! Located on the iconic Atlantic Avenue in Delray Beach—known as "America's Village by the Sea"—our hotel offers guests an ideal blend of coastal charm, vibrant culture, and exceptional hospitality.

Just minutes from our hotel, guests can enjoy pristine sandy beaches, renowned restaurants, lively entertainment venues, unique boutiques, and inspiring art galleries throughout Atlantic Avenue and the Pineapple Grove Arts District . Our convenient location provides the perfect setting for both leisure and business travelers looking to experience all that beautiful South Florida has to offer.

Guests enjoy comfortable accommodations featuring modern amenities, complimentary breakfast, free high-speed Wi-Fi, and the welcoming service that defines the Fairfield by Marriott brand.

If you're passionate about hospitality and committed to creating memorable guest experiences, Fairfield Inn & Suites by Marriott Delray Beach offers an excellent opportunity to grow your career with Shaner Hotels . Join a team dedicated to service excellence, teamwork, and professional development in one of Florida's most desirable coastal destinations.

About Us

Shaner Hotel Group is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Job Info

Job Identification 236434

Posting Date 08/05/2026, 06:34 PM

Locations 910 W Atlantic Ave, Delray Beach, FL, 33444, US

Full Time or Part Time Part-Time

Brands Fairfield Inn & Suites

Job Category Front Desk