Bell Attendant

Bell Attendant

The Bell Attendant is responsible for directing traffic at property entrance, assisting guests with luggage, escorting guests to rooms and giving property and room orientations, storing and retrieving luggage, delivering packages and other items in the property, providing directions and maintaining property entrance and lobby. The Bell Attendant works closely with the Front Desk staff to coordinate assistance to guests.

Perks & Benefits:

• Competitive pay and a Comprehensive Benefit Package
• Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

What Will You Do?

The essential functions include, but are not limited to the following:

• Ensure smooth traffic flow at the property entrance.
• Ensure property entrance, lobby, and bell closet areas remain clean and orderly.
• Ensure claim tickets are matched to correct guests.
• Proactively offer guests assistance with baggage in any area of the property.
• Transfer luggage and other items to and from vehicles, as requested or needed.
• Utilize bell carts effectively and with caution. Ensure carts remain clean and in good condition.
• Request taxis and shuttles for guests, as needed.
• Orient guests to the property when escorting to guest rooms.
• Place luggage according to guest preference, provide guest room orientation, and offer further assistance before departing.
• Store and retrieve luggage for guests.
• Assist individuals and groups with check-in, checkout, and room changes.
• Deliver newspapers, messages, packages, mail, and other items to guest rooms, meeting rooms, and offices.
• Upon departure, thank guests and invite them back to the hotel.
• Provide directions to guests, as needed.
• Maintain an alert position at post at all times.
• Work closely with the front desk staff to coordinate the efficient handling of luggage and follow up on guest requests, inquiries, etc.
• Greet guests in all public areas of the property; answer questions, handle requests, and offer directions, as needed.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Participate in daily pre-shift meetings.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Coordinate operations with other departments, as needed.
• Present a professional image to employees, guests, clients, owners, and investors.
• Review and develop guest history records to enhance personalized service for repeat guests.
• Maintain confidentiality of guests, employee, and company information.

What You Bring:

• Ability to comply with physical demands as outlined below.
• Technologically sound with Microsoft Office applications.
• Prioritize and organize work assignments, have timely follow up and execution.
• Have superb time management skills.

Salary Range:

$17 / Hourly

About The Company:

Onni

Onni has been building communities for people to live, work, and play for over half a century. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.