Process Manager, Commercial Casualty Claims - Remote

Process Manager, Commercial Casualty Claims Remote position – available throughout the United States (excluding Alaska and Hawaii). Responsibilities Under general direction, implements the enterprise vision, operating plan and strategy for a large department or multiple smaller units. Provides leadership, direction, and accountability for department goals and processes. Manages development of annual budget, including human, physical and other company assets. Monitors overall operations of department for functionality, effectiveness and recommends methods to improve efficiency, service and cost reduction. Manages, often through subordinate supervisors and professionals, all administrative and functional operations of a department. Prepares short and long‑range planning for administrative services operations and improvements to processes. Establishes and recommends changes to policies which affect the department. Develops and monitors operational and budget processes, staff FTE, finance, human resources and space planning. Manages systems and procedures to protect departmental assets. Monitors staff performance and establishes productivity measures on an on‑going basis to achieve short and long‑term results. Develops goals and objectives for the department. Collaborates with division leadership teams to identify, execute and manage transactional work streams to help them accomplish their business objectives. Develops automated solutions to improve efficiencies and accountability. Reviews existing work processes to prioritize and execute internal department improvements. Makes hiring decisions, conducts performance evaluations, recommends salary actions, promotions and transfers and administers disciplinary procedures as necessary. Evaluates and makes recommendations to existing training programs for employees. Manages overall department budget and reviews and approves monthly expense reports, reconciliation, and other resource reporting. Required Experience, Education, and Skills Bachelor's degree in a related area or an equivalent combination of education and experience. 10+ years of experience conducting financial and/or business analysis, business process design or related experience. 5+ years of supervisory or management experience. Project management experience and skills to accurately complete detailed data assignments and to understand and interpret broad operational concepts and their application to the business unit and CSAA. Experience working with operational measures and models, business planning, cost/benefit analysis, project management and senior level analysis. Solid understanding of business process analysis, design, and engineering methodologies and practices. Ability to use Visio, MS Project, Excel (including pivot tables) and other desktop applications. Preferred Qualifications Advanced degree in a related area. Strong understanding of the use and development of operational models and other related reporting software. Compensation Starting pay range: $136,890.00–$182,450.00 (varies by location). Includes eligibility for a company‑wide annual discretionary bonus of up to 17% of eligible pay. Legal and Eligibility CSAA Insurance Group is an equal opportunity employer. This role requires authorization to work indefinitely in the U.S. and does not provide visa sponsorship. #J-18808-Ljbffr