Hotel Front Desk Clerk

Job Description

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation:

$18.50 - $19 hourly

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Communicate with housekeeping to make sure guest rooms are ready
• Mitigate customer complaints as needed
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

• Demonstrate professionalism, accountability, and a strong work ethic.

• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• 1+ year of hotel industry experience or related job preferred
• High school diploma, GED, or equivalent
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations

We are one branch of our great Hospitality Associates! We represent a strong, personable, and understanding group of people who ensure that we take care of our own. Here at the LaQuinta Inn & Suites, we like to build from within, we like to grow together.