Administrative Medical Office Assistant, Full Time, Family Healthcare Clinic

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GENERAL APPLICATION INFORMATION

Rochelle Community Hospital is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, national origin, sexual orientation, age, marital status, medical condition, disability, protected veteran status, or any other legally protected status. All offers are contingent upon successful passing of a post-offer substance testing, positive reference checks and background check and your ability to establish your employment eligibility in the United States. No sponsorship is available for this position.

POSITION SUMMARY

The Administrative Medical Office Assistant (MA/LPN) is responsible for providing clinical and administrative support to providers and nursing staff within the Rural Health Clinic (RHC). This role assists in the delivery of patient care, supports office operations, and ensures accurate documentation and coordination of services. The Medical Assistant performs duties under the direction of the provider and/or licensed nursing staff and in accordance with organizational policies, scope of practice, and applicable regulatory requirements. Primary Duties and Responsibilities: Clinical Support Prepare and maintain exam and treatment rooms. Assist providers and nursing staff with in-office procedures. Obtain and document vital signs, height, weight, and reason for visit. Collect and update patient medical, surgical, and family history as directed. Review and update medication lists, allergies, and immunization status. Administer immunizations and injectable medications as ordered by the provider (within scope of practice). Perform CLIA-waived testing in accordance with clinic policies and training. Patient Intake & Documentation Assist with patient intake during appointments and ensure accurate documentation in the Electronic Health Record (EHR). Enter and update patient information in a clear, concise, and timely manner. Create and manage telephone encounters and documentation as directed. Maintain accurate and complete patient records. Care Coordination Support Manage referral work queues, including sending referrals to specialists and tracking completion. Notify patients regarding referral status and follow up as needed. Assist with medication prior authorizations and related documentation. Manage assigned EHR work queues (e.g., refill error, e-prescribe error) and route appropriately. Administrative Support Produce and distribute correspondence, including letters, forms, and faxes. Scan, copy, file, and manage documents within the EHR. Answer incoming phone calls and assist with patient communication as directed. Schedule appointments and assist with patient registration as needed. Front Office & Workflow Support Greet and assist patients as needed to support clinic flow. Collaborate with front office staff to ensure efficient patient movement and communication. Support overall clinic workflow and assist team members as needed. Regulatory Compliance & Safety Adhere to CLIA-waived testing requirements, including quality control and documentation. Quality & Patient Experience Provides compassionate, patient-centered care and support. Support clinic quality improvement initiatives and workflow efficiency. Annual RHC Requirements Checklist Current CPR certification (if performing clinical duties). Completion of continuing education as required for certification/licensure (if applicable). Completion of annual Employee Health requirements (e.g., TB screening, immunizations). Completion of assigned mandatory education and training modules (e.g., HealthStream). Demonstration of competency for assigned clinical skills, including medication administration and patient intake. Completion of annual CLIA-waived testing competency and training (if applicable to role). Completion of annual HIPAA and compliance training. General Hospital Expectations The Joint Commission requires healthcare organizations to establish and enforce strict standards of behavior to ensure a safe, respectful, and high-quality care environment. Participate in quality improvement initiatives, performance improvement activities, departmental meetings and organizational meetings as required. Maintain required training and/or education per hospital guidelines. Legal Right to Practice; credential, licensure, certification, membership HealthStream Modules Follow and maintain all employee health and safety policy, including hygiene and hazard mitigation while on duty. Adhere to all safety protocols, including utilizing proper lifting techniques and asking for assistance when loads exceed individual capacity and follow any required protective equipment (PPE) for peers, patients and community. Promptly report safety issues such hazardous conditions, job-related injury or illness, and seek guidance or treatment. Follows all professional standards, policies, procedures, best practices, clinical protocols of federal/state/local requirements and regulatory organizations. Maintains strict confidentiality of patients, records, financials, department and hospital information applicable to HIPAA and law/policy. Portrays professional, positive, caring, high-quality, safe and kind experience for visitors, patients, physicians and staff. Supports and promotes an environment conducive to Standards of Behavior, Mission, Vision and Values of the hospital. Other duties as assigned within scope of job and organization.

POSITION QUALIFICATIONS

Education High School diploma or GED certification. Minimum Required Graduate of an accredited medical assistant program or Licensed Practical Nurse graduated from a state-approved practical nursing program. Licensure/Certification or credentials Licensed Practical Nurse with current license from Illinois Department of Financial & Professional Regulation required. Experience Level Mid-Level (2-5 years) in medical office or clinical experience. Experience with Electronic Health Records. Skills & Competency Ability to obtain accurate patient history and vital signs. Strong organizational and documentation skills. Proficiency in computer systems and EHR use. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Ability to manage multiple tasks in a fast-paced environment.

WORK ENVIRONMENT/PHYSICAL DEMANDS/ACTIVITIES

Typical Working Conditions Fosters collaboration, interaction, open communication, and employee well-being, leading to excellent patient care and job satisfaction. Working in hospitals/clinics involve interacting with patients-other staff-providers-public, etc. and exposure to communicable disease, bodily fluids, medicinal preparations, cleaning fluids, medical waste, radiation and other hazardous conditions common to the healthcare environment. The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies and other members of the public on a regular basis. Physical Demands/Activities The ideal candidate must be able to perform essential job functions and complete all physical requirements of the job with or without reasonable accommodation. Collaboration is constant. Staff must frequently communicate with patients, doctors, nurses, technicians, other staff, administrative personnel and outside customers. Communication - Ability to accurately, clearly and effectively exchange information, ideas, and feedback with diverse teams, patients, community, visitors, medical staff and clients. Strong written and interpersonal skills, with an openness to adapting communication methods to ensure team accessibility and excellent patient care Exertion - Medium Work- Exerting up to 50 pounds of force occasionally to move objects including human body, and/or up to 25 pounds of force frequently, and/or up 10 pounds of force constantly to move objects. If exert beyond 50 lbs must use proper techniques and assistance tools. Mobility - Constant standing, walking, bending, and reaching. You must be able to maneuver in small examination rooms and push wheelchairs. Sensory Abilities - Normal or corrected vision and hearing are needed to read medical charts, operate equipment, assess patient conditions (through observation or vital signs), and listen to instructions Dexterity- Operate a keyboard, telephone, fax machine, or other equipment as needed. Direct patient contact with potential exposure to healthcare hazards. Rochelle Community Hospital Association position descriptions are guidelines. They are not intended to identify every task that an employee will be asked to do. They are intended to provide a general outline of the work, responsibilities, and qualifications of the position. Employees are expected to provide whatever assistant is needed so that both individual and organizational success can be achieved. Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender identity, national origin, sexual orientation, age, marital status, medical condition, physical or mental disability, protected veteran status, or any other legally protected status. Competitive Pay based on experience, Paid Time Off (PTO), Paid Holidays, Paid Sick Leave, Shift Premiums, Health, Vision and Dental Insurance (eligible 1st of month after hire date), Life & Disability Insurance, 401(k) Plan, Flexible Spending Account, Employee Assistance Program, Free Fitness Center Membership, Employee Discounts, Education/Tuition Reimbursement, Career Advancement, Work/Life Balance Environment, Recognition and Rewards, TeamworkCommunity-based #J-18808-Ljbffr Rochelle Community Hospital