Adult Mental Health Team Lead

AMH Team Lead

The AMH Team Lead works under the leadership of the Program Manager of Adult Mental Health and within federal, state and local guidelines performs case management and rehab services with adults, as well as team lead duties. Work involves developing and maintaining long-term contact with clients, client families/LAR, and service providers for medical, social, educational, and related service needs.

This position is responsible for overseeing the care of adults diagnosed with a mental illness and assigned to various Levels of Care (LOC). This position ensures continuity of care for individuals. Team lead duties include training new staff on policies and procedures, workflows, day-to-day job functions and responsibilities, reviewing and auditing staff notes, scheduling one on one or group training activities, review audit CAPS and follow up with staff, and providing guidance and support to team. This position works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

Education, Training, and Experience

• Education: Graduation from an accredited four-year college or university with major course work in human services field as required to qualify as a Qualified Mental Health Professional (QMHP), required.
• Master's Degree in a human services field, preferred.
• Previous Crisis experience preferred.
• English/Spanish bilingual preferred.
• Experience: Six (6) months prior experience in a mental health field preferred.

Registration, Certification, Licensure, and Other Qualifications

• Must have and maintain a background and criminal history free from any disqualifying offenses as outlined by the Texas Administrative Code (TAC) and the Health and Human Services Commission (HHSC).
• Must possess and maintain a valid driver's license and automobile insurance.

o Individuals with an out-of-state driver's license must be able to obtain a driver's license in the state of Texas within thirty (30) days.

Successful completion of all position-specific training within thirty (30) days of employment is required.

Knowledge, Skills, and Abilities

• Knowledge of community resources, of case management delivery systems, and of program policies and procedures. Basic knowledge of Microsoft Word, Excel, and PowerPoint.

• Skill in active listening, de-escalation techniques, empathy, and basic knowledge of social services systems. Skill documenting services provided, conducting assessments, and developing recovery plans. And skill in communicating with a variety of individuals from various backgrounds and experiences.

• Ability to:

o assess clients' needs, coordinate individuals' services, communicate effectively, and to train others.

o work as a member of an interdisciplinary team to ensure referral to appropriate Center program as needed.

o work independently and make decisions but seeks guidance when needed.

o make decisions based on education and or clinical experience, which reflect consistency with Center's Guiding Principles, Policies and Procedures, and Standards of Care.

o work with clients of different cultural backgrounds, sexual orientation, and belief systems.

o work with clients who may display symptoms of mental illness including; poor hygiene, difficulty controlling anger and low frustration tolerance, difficulty or inability to display appropriate social behavior, and who are suicidal or homicidal.

o The ability to engage with individuals served in community locations, including but not limited to residences, community businesses, and local hospitals.

• Understanding and practice of Trauma Informed Care principles.

Essential Duties

The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.

1. Work with Program Manager to develop, schedule, and run team meetings.

2. Staff will develop team meeting agendas to include important Center updates as well as addressing any training/education deficiencies or reviewing new policies and procedures.

3. Staff will create and maintain a sign-in sheet for other staff to sign in and acknowledge participation and understanding.

4. If a meeting is missed by a team member, staff will get with them within one week to review the information.

5. Provide courteous, professional services at all times.

6. Handle calls from clients or others related to complaints or problems/concerns with services or treatment and contacts the Program Manager and Rights Department where needed.

7. Maintains professional boundaries.

8. Interact with Center staff, individuals, and community members in a professional manner.

9. Provide Case Management and Rehab services where needed.

10. Case Management and Rehab Services are provided in a team-based environment. Caseload size will vary.

11. Provide skills training as appropriate to individuals identified on caseload approved for services as defined in Texas Resilience Recovery (TRR) guidelines.

12. Provide resources/referrals to meet individual needs and helps them navigate different systems.

13. Will assist other teammates in their absence by providing services to individuals on their caseload as needed.

14. Complete community base visits as required.

15. Community based visits to occur 20% of the time for individuals approved for Level of Care (LOC) 1 and LOC 2, and 80% of the time for individuals approved for LOC 3, dependent upon clinical judgement and needs derived from ANSA.

16. Ensure each individual served is provided with services as required by the level of care assignment for each month.

17. Engagement measure with consumers is 65.6% on a monthly basis.

18. Maintain contact standards as defined in TRR guidelines.

19. Maintain the appropriate productivity level commensurate with overall duties and responsibilities, which may vary.

20. Administer clinical assessments and paperwork to determine appropriateness of level of care assignments required to meet an individual's needs.

21. Required paperwork includes: Adult Needs and Strength Assessment (ANSA), Recovery Plan, Substance Abuse Needs Inventory, MH Consent to Services, TIMA, consent forms, Tobacco Cessation Form, and Columbia-Suicide Severity Rating Scale (CSSRS) Form completed prior to expiration and as needed based on individual change.

22. Is familiar with all applicable Texas Administrative Code (TAC), fidelity tools, and Texas Human Health Services (HHSC) contract information and Center policies and procedures.

23. All documentation is completed within two business days, to meet or exceed 95% monthly.

24. Skills training and Psychosocial Rehab notes will include fidelity words and curriculum used.

25. Ensure individual charts are in compliance with HHSC contract requirements and standards.

26. Completion of 10 chart audits monthly by assigned deadline. May delegate to staff.

27. All paperwork will be signed in black ink with credentials and date.

28. All paperwork is completed within Center policies and procedures.

29. Provides emergency/crisis intervention when necessary, according to HHSC and Center policies and procedures.

30. Ensure each Adult Mental Health Case Manager chart is in compliance with HHSC fidelity tool and provides training as needed.

31. Ensure each Adult Mental Health Case Manager has met their given metrics for client engagement, productivity, and document timeliness report and provides training as needed.

32. Identifies team training needs and develops and provides on the job training individually and in groups as needed.

33. Monitor Adult Mental Health Case Managers staff development training to ensure completed by deadlines given, for on-boarding staff.

34. Provide support and guidance to Adult Mental Health Case Managers.

35. Attend community meetings to discuss services provided.

36. Monitor program Center vehicles related to cleanliness, oil changes and regular maintenance needs, and compliance of use by staff.

37. Participate in the process of interviewing and hiring new team members.

38. Meet with Program Manager of Adult Case Management monthly to discuss team productivity and any issue that would require supervisors' immediate attention.

39. Work with peers to develop monthly/quarterly team training and team building related to topics associated with primary job roles and responsibilities.

40. Foster communication with multiple programs to ensure clients' needs are addressed and ensures staff are kept informed of any updates or changes

41. Engage in real-time chats to provide