Infra Program Manager

Infra Program Manager

IT program management and managed-service delivery leadership

IT service management and ITIL-aligned operational governance

SLA, KPI, CSAT, quality, and service-performance management

Incident, escalation, problem, change, and risk governance

Workforce planning, staffing, coverage, and distributed-team leadership

SOW, contract, change-control, and commercial coordination

Executive stakeholder and customer relationship management

Data-driven analysis, reporting, and decision-making

Root-cause analysis and corrective-action governance

Negotiation, conflict resolution, influencing, and consensus building

Cross-functional dependency and vendor coordination

Continuous improvement, automation, and transformation leadership

Strong written, verbal, presentation, and executive-communication skills

Act as the single point of managerial accountability for delivery outcomes within assigned scope.

Exercise sound judgment on priorities, resources, risks, escalation, and customer commitments.

Delegate execution to qualified delivery and technical leads while retaining ownership of results.

Create clear accountability through named owners, target dates, measurable outcomes, and disciplined follow-through.

Maintain a customer-first mindset while balancing contractual obligations, team sustainability, commercial impact, and operational risk.

Communicate effectively with technical, operational, commercial, and executive audiences.

Anticipate risks and dependencies rather than relying solely on reactive escalation.

Promote a culture of quality, transparency, learning, ownership, and continuous improvement.

Customer-focused mindset with the ability to bridge business needs, data requirements, and engineering execution.

Ability to work with cross-functional teams across engineering, architecture, operations, security, product, and business stakeholder groups.

TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range- $85,000-$95,000 a year

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