Guest Services Experience Agent

Guest Experience Team Member

As a member of the Guest Experience Team, you will help shape memorable stays by connecting with guests in advance to build personalized itineraries and thoughtfully curated activities that reflect their preferences and interests. You will collaborate closely with internal departments to ensure smooth arrivals, maintain accurate guest profiles, and support clear and consistent communication. This role includes engaging with guests who enjoy highly personalized and elevated experiences, including VIP and high-spend travelers. It requires an attentive, organized touch while managing multiple requests and planning meaningful celebrations or special moments. You will be part of a collaborative, supportive team that works closely together throughout the year, especially during our vibrant summer season.

Key Responsibilities

• Answer incoming calls and emails in warm, professional, and attentive manner
• Coordinate guest itineraries - including dining, spa, transportation, and activity reservations
• Upsell special occasion packages
• Maintain accurate guest profiles, notes, and communication logs across internal systems.

Qualifications

• Ability to manage multiple requests simultaneously
• Strong organization skills and attention to detail
• Service Oriented. A person who loves to serve others by creating experiences that go beyond the expected
• Excellent communicator. Providing amazing experiences requires the ability to communicate fluently in English, both verbally and through legible writing
• Flexibility. This is a demanding business, and we look for flexibility with workdays and hours, but its lots of fun!

Full-Time Year-Round Benefits for the Guest Experience Agent:

• Health, Dental, Vision Insurance
• Life and AD&D Insurance
• Long-Term Disability Insurance
• Voluntary Accident and Critical Illness Plans
• Optional Supplemental Life Insurance
• 401k match of 100% for 5%
• Tuition Reimbursement Program
• Referral Bonuses
• Hotel, Restaurant, Spa and Retail Discounts at Our Portfolio of Hotels
• Paid Time Off Earn up to 2 Weeks of PTO Within Your First Year

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.