Clinic Manager

Clinic Manager

Texas A&M University Health Science Center

Department: SOD Administration

Proposed Minimum Salary: $5,000.00 monthly

Job Location: Dallas, Texas

Job Type: Staff

Job Description:

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents, and lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

A part of the Texas A&M University Health Science Center, Texas A&M College of Dentistry in Dallas was founded in 1905 and is a nationally recognized center for oral health sciences education, research, specialized patient care, and continuing dental education. As one of the fastest-growing academic health centers in the nation, the Texas A&M University Health Science Center encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research, and team-based health care delivery.

The College of Dentistry is looking for a Clinic Manager to serve in the Oral Surgery department. We desire an individual who subscribes to and supports our commitment as stated above. The successful applicant will bring an expert level of experience to the position and understand the demands of supporting executives in a fast-paced environment. This person must be professional, enjoy working in a high-volume environment, and be able to apply strong organizational skills while being flexible in their daily routine. If this is you, we invite you to apply to become a member of our team.

Proposed Salary: $5,000.00 monthly based on selected candidates qualifications

Work Schedule/Location: Located in Dallas, TX, this is an on-site role with a typical schedule of Monday – Friday 8am to 5pm.

Cover Letter/Resume: A cover letter and resume will assist us in our review of your application materials. These can be uploaded on the application under CV/Resume.

Responsibilities:

• Oversee clinic staff and operations; coordinate workflow and promote communications between functional areas
• Manage the daily clinic schedule
• Responsible, with help from clinic staff, for managing clinic revenue cycle, including EOB verification, treatment estimates, collecting and posting payments, setting up payment plans and liaising with third party billing company.
• Audit patient records for missing information, insurance documentation, and chart completeness
• Serve as department document retention expert, implementing appropriate protocols aligned with A&M rules and regulations
• Track status of all provider licensure, certification, and credentialing paperwork; process needed paperwork to ensure continuity of care
• Identify issues and recommend solutions to enhance the patient experience and improve operational efficiency

Supervisory:

• Supervises and trains office and clinic staff based on established policies.
• Coordinates staff recruitment, interviewing, and hiring according to organizational guidelines.
• Assigns work to team based on priorities and evaluates staff performance.
• Conducts staff meetings and oversees staff payroll according to policy.
• Identifies areas for improvement and implements new administrative procedures.

Billing Administration:

• Provide information to insurance carriers or patients regarding accounts, treatment plans, and other relevant information; Notify insurance carriers of patient admission for precertification
• Serve as patient resource on account and billing inquiries
• Manage delinquent accounts according to School policy.
• Enter or oversee staff charged with entering CPT, ICD9, and ADA codes to medical or dental services and diagnoses
• Prepare documentation such as EOB copies for secondary billing
• Manage AR by following up with patients and third party payors; rebill claims and initiate account correspondence with relevant parties

Required Education and Experience:

• Bachelor's degree in applicable field or equivalent combination of education and experience.
• Five years of experience in healthcare, medical, or dental office supporting clinic operations, to include management/supervisory experience.

Preferred Qualifications:

• Relevant experience in oral surgery clinic.
• Relevant supervisory experience.
• Strong knowledge of dental office and clinic operations.
• Experience with and knowledge of medical and dental insurance processes.
• Experience with electronic health record (EHR/EMR) systems, especially Epic.
• Knowledge of accounting procedures, office administration, and medical/dental terminology.
• Knowledge of HIPAA regulations.

Knowledge, Skills, and Abilities:

• Knowledge of medical billing and insurance claims
• Experience reviewing and adjudicating billing disputes and helping with insurance appeal situations, etc.
• Knowledge of supplies, equipment, and staff needed to operate a clinic
• Experience utilizing an electronic health record, including entering and auditing data used for performance reports and billing
• Knowledge of word processing and spreadsheet applications.
• Ability to multitask and work cooperatively with others.
• Strong verbal and written communication skills.
• Strong interpersonal and organizational skills.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered, or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to prepopulate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.