Automotive Service Advisor

Location 6971 E Broad St, Columbus, OH 43213 Compensation Starting base compensation: $21.50/hr. Pay based on experience and location. Additional earning potential through monthly performance bonuses, spiffs, and contests. Schedule Full-time, 5 days per week. Team members are required to work Saturdays as part of the regular schedule. One scheduled day off during the week and Sunday off. Schedule adjustments may be made based on business needs. Responsibilities Greet customers, answer calls, and schedule appointments promptly and courteously. Review recommended repairs and services with customers to ensure clarity and understanding. Communicate updates if costs, timing, or scope of work change, documenting approvals accurately. Distribute work to shop technicians and track progress to ensure timely, high-quality results. Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed. Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due. Other duties as assigned. Qualifications High School Diploma or equivalent. Prior experience in the automotive industry preferred, or at least three years in a fast‑paced customer service/sales role with a strong record of success. Knowledge of automotive technology and ability to communicate service needs clearly to customers and technicians. ASE Service Advisor Certification a plus, but not required. Valid driver’s license. Strong communication skills for collaborating with the team. Authorized to work in the USA. Ability to pass pre‑employment screenings (background check, drug screening) if offered a position. Benefits Medical, Dental, and Vision plan options. Up to 2 weeks Paid parental leave. 401(k) plan with company match up to 7%. 2+ weeks PTO within your first year. Paid company holidays. Company provided volunteer opportunities + 1 volunteer day per year. Free AAA Membership. Continual learning reimbursement up to $5,250 per year. EEO Statement ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. We are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. #J-18808-Ljbffr AAA Club Alliance