Operations Manager

Operations Manager

From weddings and celebrations to corporate gatherings and major sporting productions, our team works behind the scenes to bring events to life. We take pride in delivering exceptional experiences, embracing creativity, and making every event run seamlessly. We believe extraordinary events start with extraordinary people. If you take pride in your work, enjoy collaborating with a supportive team, and want to be part of something bigger, you'll feel at home here.

The Operations Manager is responsible for the day-to-day execution, performance, and efficiency of all warehouse and field operations. This role owns operational execution from warehouse preparation through delivery and return, ensuring labor, equipment, and materials are properly planned, staged, and executed. This role is accountable for labor efficiency, material readiness, safety compliance, and execution quality.

What You'll Do

• Own daily execution across warehouse and field operations
• Manage warehouse supervisors and crews
• Ensure proper staffing, crew sequencing, and labor deployment
• Enforce labor plans, crew sizes, and production expectations
• Oversee daily and weekly field schedules and workload alignment
• Ensure all work complies with safety standards and company procedures
• Identify productivity issues and implement corrective actions in real time
• Oversee warehouse preparation, staging, loading, returns, and equipment reset
• Ensure all rental equipment is inspected, maintained, and rental-ready prior to dispatch
• Enforce warehouse organization standards, material flow discipline, and load accuracy
• Eliminate re-runs, last-minute loads, and preventable execution failures
• Own the handoff between warehouse and field operations to ensure work is executable
• Serve as the escalation point for operational breakdowns and execution issues
• Monitor warehouse and field labor performance against operational targets
• Support staffing decisions and labor adjustments aligned with workload demand
• Identify jobs trending over labor expectations and initiate recovery plans
• Communicate execution risks, constraints, and performance trends proactively
• Support hiring, onboarding, training, and performance management of warehouse and field staff
• Set clear expectations and enforce performance, safety, and conduct standards
• Build leadership depth and execution consistency across teams
• Support company-wide operational initiatives as needed

Requirements

• 3-5 years of management experience in logistics, warehousing, or related industry
• Knowledge of inventory control and management principles
• Strong verbal and written communication and presentation skills
• Excellent decision-making and problem-solving skills
• Excellent organizational and project management skills
• Ability to manage and direct diverse staff
• Ability to multi-task and manage workload imbalance
• Ability to work independently as well as in groups
• Demonstrated ability to influence, negotiate, and manage risk
• Understanding of event sites
• Knowledge of work site safety policies
• Flexibility with a focus on customer service and ability to negotiate production schedules

What Makes Us Special

Compensation and Benefits

• $115k-$125k + bonus
• Paid time off and company holidays
• Comprehensive benefits package including:
• Medical, Dental, and Vision Insurance
• Company-Paid Basic Life and AD&D Insurance
• Short-Term and Long-Term Disability
• Telehealth and Wellness programs
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program
• 401(k) with employer matching

Our Culture & Work

• A team that has your back: We work across sales, warehouse, logistics, and operations to make every event successful. When challenges come up, our teams step in and support each other.
• Work that creates real moments: Every event represents something meaningful—a wedding, a celebration, a milestone, or a major gathering. Our work helps create experiences people remember for years.
• Pride in craft and reliability: We deliver consistently and professionally. Our team cares about the details, the quality of our products, and the experience we provide.
• Opportunities to grow: As we continue to expand, we invest in development, training, and career growth across roles, departments, and locations.
• Innovation and creativity: We encourage fresh ideas and empower our teams to find new ways to deliver exceptional events.
• Fun with impact: We work hard, support each other, and take pride in being part of something meaningful.