Membership Manager

About Us
Girl Scouts is the preeminent leadership development organization for girls, offering programs across the country and around the world. Girl Scouts offers every girl a chance to practice a lifetime of leadership, adventure, and success.

Position Summary
The Membership Manager serves as the Council’s primary representative in an assigned geographic area, responsible for membership growth and ensuring a high-quality Girl Scout experience for girls and volunteers. This role leads recruitment efforts, builds strong community partnerships, and supports volunteers in creating engaging, successful Girl Scout Troop experiences. The Membership Manager uses data, relationship-building, and proactive outreach to grow and sustain Girl Scout membership and strengthen mission impact.

Essential Functions

Membership & Volunteer Leadership

• Responsible for membership growth and retention in assigned areas, meeting or exceeding girl and adult membership goals.
• Collaborate with department staff across community engagement, philanthropy, marketing, and operations to ensure an integrated approach to membership growth and sustainability
• Serve as the primary liaison to geographic volunteer groups (Service Units), providing guidance, resources, and ongoing support.
• Lead volunteer lifecycle strategies recruitment, onboarding, training, development, recognition, and retention efforts.
• Conduct regular outreach to Troop Leaders to monitor Troop health and provide proactive support.
• Ensure volunteers have the tools, training, and support needed to deliver a high-quality Girl Scout Leadership Experience, including onboarding and coaching new Troop Leaders
• Implement belonging initiatives within girl, family, and volunteer engagement strategies to expand program access to underserved and diverse communities

Recruitment & Community Engagement

• Plan and execute recruitment strategies to grow membership in assigned communities.
• Identify areas of opportunity for growth using local knowledge, demographics, and membership trends.
• Build and maintain relationships with schools, community organizations, and local partners to expand Girl Scout’s presence.
• Represent Girl Scouts at community events, recruitment activities and outreach opportunities

Member Experience

• Support the formation and successful launch of new Troops.
• Facilitate participation in Girl Scout programs, events, and camp opportunities to enhance member experience and retention.
• Guide volunteers in delivering inclusive, and high-quality Troop experiences.

Data & Operations

• Use a CRM platform (Salesforce) and internal systems to track membership, monitor trends, and inform strategies.
• Analyze data to identify opportunities for growth and improved member outcomes.
• Manage volunteer support inquiries and provide timely, solution-focused customer service.

Other

• Adhere to Council and GSUSA policies, standards, procedures and Girl Scout Promise and Law.
• Support and promote the Girl Scouts’ commitment to access and belonging.
• This job description is not all-inclusive, and management may revise or reassign duties as needed to reach the goals of the Council.

Qualifications

• Minimum of 2 years of experience in volunteer management, community engagement, or related work.
• Strong interpersonal and relationship-building skills.
• Ability to analyze data and use technology to support decision making.
• Experience with CRM systems (Salesforce preferred).

Additional Requirements

• Ability to drive to meetings and hold a driver’s license acceptable to Council’s insurance company
• Ability to work flexible hours for meetings, events, and activities that occur outside of traditional work hours
• Ability to move and transport meeting supplies and materials weighing up to 20 pounds, with or without reasonable accommodation.

Key Skills & Competencies

• Relationship and volunteer management
• Community engagement and outreach
• Customer service and communication
• Problem-Solving and conflict resolution
• Organization and time management
• Comfort with technology and data tools