SUBSTANCE USE CASE MANAGER

About Us:

At Sinai Chicago, we take health care personally. Excellence in health care is about more than just medicine, technology, tests and treatments, it is about really caring for people with dignity and respect. That's what we do. We are dedicated to providing the best care to meet the needs of people, for our community, for our patients and for you.

Position Purpose:

The Substance Use Case Manager provides culturally competent case management services for clients who are in need of substance use and/or mental health services. The Case Manager works in collaboration with the patient, MAT Team, social workers, and physicians to assist patients in substance use related services. Services are provided in the inpatient and outpatient setting. This role also provides individual and family support, coordinate the warm hand-off of clients, assist in triaging client needs and arrange for appropriate services for outpatient substance use treatment.

Key Job Activities:

• Provides assessment of substance use disorders, administer screening tools, and work with patients to provide treatment linkage.
• Provides individual and family support, therapeutic crisis intervention, and case management services.
• Assists patients with understanding different treatment options to restore the patient to their optimal level of functioning.
• Provides outreach (home visits, phone calls, letters) in accordance with agency/program guidelines.
• Provides direct services for 70% of work hours.
• Documents daily case management services provided and meets documentation time guidelines.
• Ensures all healthcare providers involved are current with case information and collaborates with patients' families, friends, and caretakers to effectively share information.
• Interacts with healthcare team to further understand substance use, social and emotional factors that impact discharge plan and facilitate patients' treatments.
• Instructs and educates patients on procedures, healthcare provider instructions, and referrals.
• Identifies and recruits high-quality healthcare referral agencies for continued care services.
• Provides outreach, monitoring and/or direct treatment services to clients.
• Conducts evaluations for suicide, violence, case management needs, and hospitalization.
• Triages patient needs and arranges appropriate services for patients.
• Identifies referral obstacles and potential high-risk complications.
• Provides family education.
• Communicate with contracted agencies to coordinate the warm hand-off of the client.
• Advocates for and with patients and families in utilizing resources and services
• Trains in the use of Naloxone and is informed/can inform on the benefits of Naloxone.
• Provides culturally sensitive care to clients with substance use disorders or dual diagnosis.
• Performs other duties as assigned.

Education and Work Experience:

• Bachelor's degree with a major in social services or a related field required, master's degree preferred.
• At least one year of experience in the mental health field preferred.
• Two years' experience in the substance use field preferred.

Knowledge and Skills:

• Possesses effective verbal and written skills experience.
• Must be culturally competent.
• Experience in EPIC and MEDITECH software systems preferred.

Certifications/Licenses:

• Certification of Alcohol and Drug Counselor preferred.

Workplace Conditions:

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; and talk or hear
• The employee frequently is required to walk and stoop, kneel, crouch
• The employee is occasionally required to stand
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus

WORK ENVIRONMENT:

• General office environment and the noise level in the work environment is usually moderate

BLOOD-BORNE PATHOGEN EXPOSURE CATEGORY:

Category 1 - Job usually involves contact with patients or patient's specimens. Exposure to blood, body fluids, non-intact skin or tissue specimens, is possible

Category 2 - Job may expose incumbent occasionally or in emergency situations to blood, body fluids, non-intact skin or tissue specimens

Category 3 - Job does not involve exposure to blood, body fluids, non-intact skin or tissue specimens. Incumbent does not perform or help in emergency medical care or first aid as a part of his/her job.

Benefits:

Sinai Health System's goal is to provide you with the most comprehensive benefit package possible while balancing our fiscal commitments and obligations. Sinai Health Systems currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage. Along with Employer Paid Life and Accidental Death & Dismemberment (AD&D), Supplemental Life, Short-Term and Long-Term Disability, Health Savings Account (HSA) and Flexible Spending Account (FSA), Employee Assistance Program and Student Loan Assistance. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Sinai Health Systems.

Registry (per diem) Caregivers are caregivers who work less than 1,000 hours in a calendar year. Registry caregivers are employees of Sinai Health System but are typically on an as needed basis. These caregivers may be called upon to cover full-time or part-time caregivers during PTO events or sick leave as well as to provide supplemental coverage. Registry Caregivers are not eligible for Sinai's benefit programs with the exception for Sick-C, PPO Medical Plan, Employee Assistance Program (EAP) and non-match eligible contribution to the Sinai Health System Consolidated 403(b) retirement savings plan.

Living the Values:

• TEAMWORK - Caregiver works together with other caregivers to create and maintain an inclusive workplace where differences, inclusivity, conflict resolution and open communication are valued
• RESPECT - Caregiver shows mutual respect and fairness, treats each person with dignity and encourages each individual's unique talents and contributions
• QUALITY - Caregiver improves our services by following protocol and suggesting improvements based on observations, continuous learning and industry best practices
• INTEGRITY - Caregiver holds self and others accountable for their actions and are honest and ethical in all dealings
• SAFETY - Caregiver practices behaviors that promote safety for all patients, visitors, and caregivers
• ROLE MODEL - Caregiver is a dependable role model and champions our values through their daily interactions with patients, customers and coworkers