Principal Architect - Autonomous Operations & Intelligence

Principal Architect, Autonomous Operations & Intelligence

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

The Principal Architect, Autonomous Operations & Intelligence at Arctiq serves as a key technical pre-sales resource, working closely with Client Directors to identify, qualify, and develop customer opportunities across our entire portfolio. This role requires a broad understanding of all practices (Enterprise Security, Modern Infrastructure, and Platform Engineering) with depth in Platform Engineering disciplines including Developer Experience, DevOps and DevSecOps automation, Infrastructure-as-Code, Observability, APIs, Application Security, Continuous Integration / Continuous Deployment, and Cloud-Native Application Deployment patterns. The ideal candidate will confidently lead technical conversations while knowing when to bring in specialized team members for deeper expertise. The ideal candidate will embrace a culture of continuous learning and technological experimentation, viewing challenges as opportunities for growth while actively exploring and adapting to emerging technologies that expand our collective capabilities.

Responsibilities:

• Lead discovery and qualification discussions with customers to identify their business challenges and technical requirements
• Facilitate technical conversations to uncover customer needs and desired outcomes
• Articulate complex technical concepts to both technical and non-technical stakeholders, translating business needs into potential solutions
• Generate industry-leading solutions and creatively assemble a portfolio of products and services to drive outcomes
• Technically support sales conversations by answering product, architecture, and integration questions across Arctiq's portfolio
• Collaborate with vendors and account teams to validate products and build accurate Bills of Material (BOMs)
• Create comprehensive Statements of Work (SOWs) that effectively scope services for implementation
• Estimate appropriate levels of effort and collaborate with engineering teams to align project expectations for successful delivery
• Effectively design, price, and position managed services to sustain customer operations where appropriate. Coordinate with Arctiq's managed services team to ensure alignment on outcomes.
• Participate in project kick-off calls to ensure smooth transition from sales to service delivery
• Maintain engagement with customers during service delivery to ensure continued alignment with desired outcomes
• Build network within the company and bring in specialized team members for deeper expertise as required
• Identify and track key success metrics for customer implementations
• Evaluate project outcomes against customer expectations and business objectives
• Assess financial outcomes for Arctiq and identify opportunities for improvement
• Stay current with emerging technologies and industry trends in Platform Engineering
• Proactively engage with customers to share insights and identify potential value-added services
• Apply a product mindset to platform solutions, focusing on user experience and continuous improvement
• Recommend engineering systems and platform orchestration approaches that align with customer maturity levels
• Educate customers on security and governance best practices within modern platform engineering
• Contribute to marketing activities through customer workshops, webinars, and industry events
• Represent Arctiq as a technical subject matter expert in industry forums
• Maintain a broad technical understanding across all practices while developing deeper expertise in Platform Engineering disciplines
• Build a network of relationships within customer organizations, Arctiq, and the partner community to effectively drive outcomes for customers and create financial success for Arctiq
• Provide guidance and support sales teams on how to identify and prequalify opportunities within the Platform Engineering practice
• Identify cross-selling opportunities during customer engagements
• Provide feedback on internal processes and suggest improvements
• Drive innovation within the organization
• Identify skills gaps in service delivery teams and recommend targeted training opportunities
• Provide technical mentoring and guidance to cultivate engineering talent
• Contribute to internal knowledge sharing and communities of practice

Qualifications:

• In-depth experience in pre-sales technical roles, solution architecture, or consulting within technology services
• Demonstrated and applied experience in establishing and delivering complex projects, showcasing a track record of successful implementations while continuously evolving approaches based on lessons learned and emerging best practices
• Relevant certifications in cloud platforms, cloud-native technologies, observability, security, DevOps, and/or FinOps practices.
• Ability to apply product thinking to technical solutions
• Ability to communicate complex technical concepts clearly to diverse audiences
• Strong interpersonal skills with the ability to build relationships at all levels
• Proactive and strategic thinking with a customer-centric focus
• Adaptability in a fast-paced environment with changing priorities
• Knowledge of multiple cloud platforms (e.g. AWS, Azure, GCP)
• Understanding of cloud-native application deployment patterns
• Proficiency with development tools and coding environments
• Expertise in Infrastructure-as-Code tools and practices
• Knowledge of GitOps practices and tools
• Proficiency in DevOps engineering practices and platform orchestration
• Understanding of continuous delivery methodologies using CI/CD pipelines and automation tools
• Knowledge of application security principles and tools
• Understanding of observability platforms and practices
• Knowledge of service mesh technologies
• Expertise in API management and security
• Experience with observability platforms (e.g., Dynatrace)
• Understanding of security and governance frameworks for modern platforms

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.