Private Cloud Onboarding Engineer

Job DescriptionJob DescriptionNavanta empowers community banks and our people to thrive – together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. As part of a diverse and skilled Service Delivery Team, you will be tasked with implementing services and solutions for Navanta clients. The engineer position provides intermediate to advanced level support, installation, and maintenance for Navanta clients. The engineer will serve as an escalation point for analysts and assist with their overall training and development (I.E. Mentorship Program). The role includes all the responsibilities of an analyst in addition to the below.ROLE RESPONSIBILITIESClient Support & Project ManagementServe as escalation point for Analysts; provide guidance and document complex resolutionsCoordinate project implementations including scheduling, vendor coordination, and quality oversightAdvise clients on configuration best practices and emerging technologiesPerform quality assurance processes on projects, tasks, and service requestsTechnical TasksInvestigate and resolve complex client infrastructure, endpoint, and application issuesIdentify product, service, and process weaknesses and recommend improvementsConsult with internal teams on difficult issues or situationsDocumentation & QualityCreate and maintain knowledge base articles for complex and escalated issuesProvide detailed, accurate service request and project documentation at every stepCoordinate with Senior Engineers to create or update documentation for issue resolutionTeam Contribution & MentorshipMentor Analysts and contribute to their technical development through the Navanta Mentorship ProgramParticipate actively in team standups, knowledge shares, and retrospectivesAssist in leading team initiatives and process improvement effortsAttend and add to discussions in team meetingsParticipate in Stewardship Teams focused on specific tools or operational processes (e.g., PSA, RMM, Patching); contributeexpertise and help implement agreed-upon standards within the podParticipate in Technology Guilds aligned to a technology domain (e.g., networking, cloud, backup, endpoint management); staycurrent with Guild direction and apply consistent practices in day-to-day workProfessional DevelopmentComplete certifications or build equivalent demonstrated experience within your technology domain and the Navantadevelopment trackPursue relevant technology training to deepen and broaden technical competencyMaintain active development goals reviewed quarterly with Pod ManagerEDUCATION & EXPERIENCE2 4 years of experience in a technical support environmentDemonstrated expertise in relevant operating systems, productivity platforms, and core infrastructure technologiesRelevant intermediate certifications or equivalent demonstrated experience preferredFinancial services experience is a plusKNOWLEDGE, SKILLS & ABILITIESAdvanced troubleshooting and problem-solving skills with attention to detailClear, professional communication with clients and team membersAbility to manage multiple complex priorities under deadline pressureSelf-motivated with strong ownership and accountability for assigned workTeam-oriented; willing to mentor colleagues and share expertiseCommitted to continuous learning and advancing technical skill developmentSUCCESS FACTORSConsistently completes onboarding projects with minimal escalation to Senior EngineersRecognized by peers and Manager as a go-to resource for complex issuesAnalysts mentored demonstrate measurable skill improvementDemonstrates consistent progress toward certifications or equivalent hands-on skill developmenWho is Navanta?Navanta is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way.