Salesforce Service Cloud- Senior Product Owner

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location

This is a hybrid role based in Chicago, Atlanta, Dallas, Houston, Austin.

About the job you're considering

Product Owners balance business strategy, user needs and development. Capgemini Product Owners often operate in a proxy role for the client. They communicate a compelling product vision and roadmap; create and continually refine a backlog and help the team prioritise work that delivers the most value. They continuously explore, innovate and experiment to bring new ideas to the product. They motivate the team to release, inspect and adapt a constant flow of features, ensuring that the product remains usable, valuable and feasible.

Your role

Main responsibility is to manage product backlog, define product vision (alongside Product Manager as primarily responsible), and act as liaison between business and development team
Salesforce Scope:

- Service Cloud knowledge a must have
- Experience Cloud knowledge desired
- Content Management a must have
- SSO / Authentication for external users
- Integrations to internal on prem/cloud solutions

Your skills & experience

Prioritize and manage the User Story level product backlog through constant updates, be available to dev team to answer questions on client needs/views of how the team is configuring new features
Accept and groom user stories and ensure that appropriate tasks are under user stories including testing and deployments
Consistently deliver on artifacts such as user stories, business requirements documents, Business plan/roadmaps
Report out to stakeholders and greater team meetings on KPI's and current status of work
Outline goals for each PI through intensive PI plans
Coordinate with the other teams to ensure on-time and efficient delivery in consideration of open dependencies. This includes attending all PO syncs and various meetings
Work to schedule demos at times that the developers can join to provide the demo. If developers are not available, demo yourself
Assist in facilitation of various workshops to uncover use cases for implementation
Ensure constant communication as liaison between client, platform architects and development team, leading discovery and working sessions
Help with development/deployment work when necessary
Update weekly status report (WSR) and attend internal team meetings
Help coordinate Copado deployments if needed to deliver on time.

#LI-SB1

The base compensation range for this role in the posted location is: $82,082 - $193, 440. 

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States.  

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.